Extra Space Storage
🧰 Other Services · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Frequent and unreasonable price increases for long-term storage customers.
Business reply on Google
We are disappointed to hear about the pricing concerns. We appreciate your feedback about our service and facility. Please contact us at (410) 775-8941 to discuss.
unexpected rent increase without prior notification or contractual basis
Business reply on Google
Thank you for bringing this to our attention. We understand your frustration with the unexpected rate increase. Please contact us at (410) 775-8941 to discuss your rental agreement.
Pest infestation and humidity caused damage to stored personal property.
Business reply on Google
We sincerely value your input and apologize for the unsatisfactory experience you had at our Caton Ave location. We understand your frustration with the issues you encountered during your move-out process, including the climate control problems and pest infestation. We take these matters very seriously and would like to address your concerns directly. Please contact us at (410) 775-8941 to discuss this situation further. We aim to better understand the details of what occurred and explore how we can improve our services to prevent such incidents in the future.
The business charged for a month despite a free trial offer.
Business reply on Google
Thanks for reaching out, Timothy. Our first month rent-free promotions are based on the availability of each storage size and cannot be combined with the website discounts. We are not able to change any promotions after the rental is complete. Please feel free to call us at 888-storage if you'd like to speak with us about this in more detail.
Storage unit rental rates increased significantly shortly after move-in.
Business reply on Google
Your feedback is very important to our team, Allure. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
rodent infestation causing damage to stored property
Business reply on Google
Thank you for sharing your feedback with our team, Latoya. We're sorry you had a negative experience. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to the appropriate group, and our dedicated pest control experts will work to resolve any issues. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Unexpected rent increase shortly after signing the lease agreement.
Business reply on Google
Thank you for leaving us a rating, Kerron. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (410) 775-8941 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Presence of rodent droppings found on the premises
Business reply on Google
Hi Indigo, we're sorry to hear about your experience. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to Ecolab, our dedicated pest control experts so we can work to resolve the issue quickly. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?
Monthly storage rental fees increased significantly without prior notification.
Insufficient availability of flatbed carts for customer use.
Business reply on Google
We're sorry to hear you experienced this issue, Angel. We offer pushcarts that may be used free of charge on a first-come, first-serve basis. Weekends tend to be the busiest time at the facilities and carts may be in short supply from time to time. Please feel free to call your local office at (410) 775-8778 during office hours for help finding a cart. We appreciate your feedback and will be sure to review it internally so we can improve your experience in the future.
Incorrect billing charges and failure to issue promised refund
Business reply on Google
We're sorry about your experience, Doug Thank you for leaving us feedback. If you would like, please call us at 888-storage so that we can resolve any issues.