Extra Space Storage
🧰 Other Services · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
The office staff member displayed a deplorable and unprofessional attitude.
Business reply on Google
We apologize for the poor service experience, Caufman. Please contact us at (718) 705-8878 to discuss your concerns directly.
The business significantly increased the storage unit rental price.
Business reply on Google
We apologize for the pricing concerns. Please contact us at (718) 705-8878 to discuss your account details directly.
Storage unit was broken into due to inadequate security measures.
Business reply on Google
Apologies for any inconvenience. This security issue is unacceptable. Please contact us at (718) 705-8878 to discuss this matter immediately.
Staff are unprofessional and have stopped allowing package deliveries.
Business reply on Google
We sincerely apologize for your experience. Your feedback about our staff and package delivery concerns us deeply. Please call (718) 705-8878 to discuss these issues directly.
Customer denied service due to mistaken identity and false blacklisting.
Business reply on Google
Svitlana, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (718) 705-8878 so that we can learn more about your experience.
Unexpected rate increases and water damage to stored property.
Business reply on Google
Hi Ramya, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
Unfair pricing practices and refusal to refund administrative fees
Business reply on Google
Hi Pat, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We will be sure to review your feedback further internally. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unannounced elevator maintenance prevents access to storage units during business hours.
Business reply on Google
Phoebe, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
unexpected storage fee increases and gate access issues
Business reply on Google
Hi Adam. Thank you for your feedback. We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. We'd like to speak with you in more detail about your concerns. Please give us a call at 888-storage.
Unexpected rent increases occurred without proper customer notification.
Business reply on Google
Daphne, We understand the frustration of rate increases. Our team strives to provide clean, secure storage facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us at 888-storage with any questions.
receptionist provided unhelpful assistance and directed customer to a confusing website
misleading promotional offers and refusal to provide reservation refunds