Extra Space Storage
🧰 Other Services · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation damaged items; facility is poorly maintained.
Business reply on Google
Thank you for sharing your feedback, Rebeca. We sincerely apologize for the unacceptable conditions you've experienced at our facility. We deeply regret that these issues have impacted your business and stored goods. We want to make this right for you, so please reach out to us directly at (773) 476-4600 so we can address and resolve these issues immediately.
Horrible management and unhelpful staff at storage facility
Business reply on Google
We take your feedback seriously about management, hallways, signage, parking, and staff. Please contact us at (773) 476-4600 to discuss improvements.
Unit has smeared concrete dust on floor and rodent traps are gone
Business reply on Google
Hi, thank you for reaching out. We would like to apologize for the frustration you experienced while trying to get in contact with us. If you are willing to give us another chance, please email metroWS@metrostorage.com at your earliest convenience so we can answer any lingering questions you may still have.
Storage facility has rats and bedbugs due to infrequent pest control
Business reply on Google
We are concerned to hear about your experience with pests at our storage facility. Please excuse any inconvenience and feel free to contact us at (773) 476-4600 to discuss this matter further. Thank you for bringing this to our attention.
Gate system malfunctioned, trapping customer and denying access to storage unit
Business reply on Google
We sincerely apologize for any inconvenience you've experienced. Your feedback regarding the gate system issues and the customer information transfer process is greatly appreciated and has been noted. We understand how frustrating these situations can be, especially when they affect your ability to access your unit. We would like to address your concerns personally and discuss potential solutions. Please contact us directly at (773) 476-4600 at your earliest convenience so we can better understand your specific situation and work towards resolving these issues. Thank you for bringing this to our attention, as it helps us improve our services.
Staff refused service due to unstated early cut-off time.
Business reply on Google
Ms. Guilford…thanks for review and we’re sorry to see you’re unhappy with the service you received. To clarify, our Property Manager did stay after the 6pm closing time and worked with you to try and accommodate your rental request for your friend. We’d like another chance to get you a unit, if you or your friend are open to do so, please give us a call.
Price increased from quoted amount
Business reply on Google
Hi Cody, Metro Storage strives to provide an excellent customer experience and offer very competitive rates. We have other units available that may better suit your pricing needs. Please give us a call at (773) 476-4600 to discuss the additional options we have for you.
Insurance claim denied due to false reporting by staff
Rat infestation and faulty lighting in storage unit
Business reply on Google
Hi Bessie, we work hard to keep our units clean and have pest control visit the site each month, but on rare occasions pests still sneak in! We'd be happy to provide additional unit options if you're not completely satisfied with your current unit. Please give us a call at (773) 476-4600 to discuss ways we can help turn your experience around. We hope to hear from you soon.
Storage unit infested with rats, items damaged by feces
Business reply on Google
We are disappointed to learn of the situation you have described. We would like the chance to discuss how we can improve this matter moving forward. Please give us a call at (773) 476-4600 so we can work with you to turn this experience around.