Extra Space Storage
🧰 Other Services · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation and water leakage damaged stored items
Business reply on Google
We sincerely apologize for the rodent infestation and water damage in your unit, Susana. This is unacceptable. Please contact us immediately at (773) 847-8700 to discuss the damage to your belongings and work toward a resolution.
Customer's storage unit rate increased while new customers pay less
Business reply on Google
We are concerned to hear about your frustration with pricing. Please contact us at (773) 847-8700 to discuss your specific rate concerns directly.
Rent doubled after a few months, not as stated in contract
Business reply on Google
Please accept our apologies for the pricing confusion and notification issues. We'd like to resolve this directly. Please contact us at (773) 847-8700.
Rent increased significantly; facility has rats and leaks
Business reply on Google
Sorry for any inconvenience. Your concerns about rent increases and facility conditions are serious. Please contact us at (773) 847-8700 to discuss immediately.
Staff are never in the office when needed
Business reply on Google
We're disappointed to hear about your experience. Please feel free to reach out to us at (773) 847-8700 to discuss this further. Thank you for your feedback.
Storage unit price almost doubled without proper notification
Business reply on Google
We're sorry to hear about your experience, Sonia. Please feel free to reach out to us at (773) 847-8700 to discuss this further.
Storage unit infested with mice and droppings, damaging personal property.
Business reply on Google
Hi Alejandra, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (773) 847-8700.
Items damaged by rat urine and feces in storage unit
Business reply on Google
We really appreciate you taking the time to share your feedback, Martine. We would love to talk to you more about your negative experience. Please give us a call at (773) 847-8700.
Mice infestation ruined belongings with droppings and urine.
Business reply on Google
Hi O. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (773) 847-8700?
Staff quoted different prices and added extra fees
Business reply on Google
Hi Ana, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! Please give us a call at 888-storage if you would like to discuss this further!
Manager kicked customer out for closing door; facility is dirty
Business reply on Google
Hi Gale, thank you for sharing your feedback with us. We are sorry to hear that you did not have a good experience. For safety reasons, we do not allow customers to be inside their units with the door closed. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. If there is anything we can do for you, please let us know at 888-storage.
Storage unit price increased without adequate notification.
Business reply on Google
Hi Marina, thanks for the feedback. We're sorry to hear about your experience and that you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Facility increased rates multiple times and added a late fee despite autopay
Business reply on Google
Hi UWC, thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Facility roof collapse prevents access to belongings; still charged rent.
Business reply on Google
Hi Toan, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Customer denied access to storage unit, unable to return refrigerator
Business reply on Google
Hi Isabel, thank you for taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! We appreciate you taking the time to share your experience and we value your feedback. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are disappointed to hear that you are not satisfied with your visit. We'd love any feedback on how we can improve! If there's anything that we can do to earn 5-stars from you, please give us a call at 888-storage or email us at customerservice@extraspace.com.
Unprofessional and unhelpful customer service
Business reply on Google
Hi Tony, we're sorry to hear about your experience. We would love the opportunity to make things right. Would you mind giving us a call at 888-586-9658?
Customer paying higher price than new customers for same storage unit
Business reply on Google
Hi Victor, thank you for taking the time to share your self storage experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?