Extra Space Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Mice infestation in storage unit damaged customer's belongings
Business reply on Google
We are sorry to hear about the mice and unsanitary conditions. Please contact us at (303) 371-0063 so we can address this immediately.
Storage unit broken into, items stolen, and rate increased
Storage unit price increased by 3.1x due to market rate changes
Staff member entered unit without permission, causing discomfort and fear
Business reply on Google
Please accept our apologies for the uncomfortable situation you experienced. Your safety and security are our top priorities. If you have any further concerns, please feel free to reach out to us at (303) 371-0063.
Falling beam damaged car windshield in storage
Business reply on Google
We are sorry to hear about the windshield damage from the fallen beam. Please contact us at (303) 371-0063 to resolve this issue.
No refund for unused portion of storage unit rental
Business reply on Google
We apologize for falling short. This refund situation is frustrating. Please contact us at (303) 371-0063 to resolve this.
Storage unit broken into; company failed to notify customer
Business reply on Google
Thank you for sharing your concerns. Please feel free to reach out to us at (303) 371-0063 to discuss this further.
Rent doubled after three months, despite online price being lower
Business reply on Google
We sincerely apologize for the unsatisfactory experience you've had at our location. We take customer feedback very seriously and greatly appreciate you bringing these concerns to our attention. We understand your frustration regarding the safety issues, rent increases, and the interaction with our staff member. These are all important matters that we need to address promptly and thoroughly. Regarding the safety concerns you've raised, we want to assure you that the security of our customers and their belongings is our top priority. We will be thoroughly investigating the issues you've mentioned about unauthorized access and people staying in units. This includes reviewing our security protocols, checking all access points, and ensuring that our gates and doors are functioning correctly. We'll also be reviewing our security measures to ensure they are effective and properly maintained, which may involve upgrading our surveillance systems if necessary. We understand your concerns about rent increases and the pricing discrepancies you've noticed. Our pricing strategy is designed to be fair and competitive, but we acknowledge that there may be inconsistencies that need to be addressed
Storage unit broken into; staff unhelpful and dismissive
Business reply on Google
Thank you for bringing this serious matter to our attention. We sincerely apologize for the experience you had at our facility. We understand how distressing a break-in can be, and we want to address your concerns properly. Please contact us directly at (303) 371-0063 so we can discuss this situation in more detail, gather additional information, and work towards a resolution. Your safety and satisfaction are important to us, and we want to ensure that we handle this appropriately.
Rude management and poor security at storage facility
Business reply on Google
We're sorry to hear this, Bryan. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.
Manager harassed customer; website and phone support were unhelpful
Business reply on Google
Thank you for leaving us a rating, Phillip. We would love to learn more about your experience so we can improve! Please feel free to give us a call at 888-storage to provide more details.
Storage unit company dishonestly increased rate despite prior assurance
Business reply on Google
We appreciate you leaving a review, Andrew T. De. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Manager displayed poor customer service
Business reply on Google
King, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Feel free to reach out at any time at 888-storage.
Manager's inconsistent rules and harassment led to customer moving out.
Business reply on Google
Hi Andrew, thank you for taking the time to share your feedback. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are disappointed to hear that you are not satisfied with your visit. We love coaching our staff so your insight is appreciated. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. We appreciate you taking the time to share your experience and we value your feedback. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Management broke into storage unit and stole two Yamaha Quads
Business reply on Google
Hi Daniel, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (303) 371-0063?
Location was sketchy and lacked indoor storage options.
Business reply on Google
Hi Eric, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Storage unit prices increased frequently and substantially
Business reply on Google
Thank you for leaving us a rating, Egbert. We appreciate your feedback as it helps us improve moving forward. In the future, feel free to contact us at (303) 371-0063 to discuss any of our available units and we'd be happy to find something that meets your storage needs as well as your budget.
Customer lured by a promotional offer that turned out to be false
Storage unit broken into due to lack of security cameras.
Storage unit faulty, cannot be secured, valuables at risk