Extra Space Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Security and cleanliness have declined, leading to safety concerns
Business reply on Google
We apologize for the security concerns and site conditions you've experienced. Please contact us at (303) 373-5600 to discuss these issues directly.
Storage unit broken into, all belongings stolen, and unit re-rented.
Business reply on Google
We sincerely apologize for your negative experience. Please contact us at (303) 373-5600 to discuss this serious security concern. Your safety and belongings are our top priority.
Rates increased by $100/month; unit in foreclosure after one missed payment
Business reply on Google
Your feedback is very important to our team, Cayla. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
Random rate increases and poor communication about commitments
Business reply on Google
Hi Lady, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please don't hesitate to reach out to us at 888-STORAGE if you would like to discuss your experience further.
Manager was rude and unhelpful regarding paperwork
Business reply on Google
Hi Catapé, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right.
Storage unit rate doubled after three months
Business reply on Google
Hi Nick, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Overcharged for storage unit and management has not called back
Business reply on Google
Thank you for leaving us a rating, Snirks. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at 888-STORAGE to see how we can assist.
Storage unit size was significantly smaller than advertised