Extra Space Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Storage unit has a mouse problem with droppings and dead mice
Business reply on Google
We value your input. Please contact us at (303) 615-3733 to discuss your concerns further.
Storage unit broken into; manager failed to provide video footage to police
Business reply on Google
We deeply apologize for the incident you experienced. We take security very seriously and would like to investigate this matter further. Please contact us at (303) 615-3733 to discuss the situation and work towards a resolution. Your feedback is important to us.
Storage unit broken into and valuables stolen due to staff negligence
Business reply on Google
We are truly grateful that you have brought this matter to our attention. We take security very seriously and are committed to providing a safe and secure environment for our customers. We are currently conducting a thorough investigation into this matter and will take all necessary steps to address any security concerns. We would like to speak with you further about your experience and learn more about the incident. Please do not hesitate to contact us at (303) 615-3733 at your earliest convenience. We value your feedback and appreciate your cooperation.
Storage rates increased twice in one year
Business reply on Google
Thank you for sharing your concerns. We understand your frustration with the rate increases and we apologize for any inconvenience this may have caused. We will take your feedback into consideration as we continue to strive for customer satisfaction.
Theft from storage unit and damaged lock
Business reply on Google
We're sorry to hear about your experience, саша. It's very important to us that your belongings are kept safe from any harm. We consider security our top priority and are very sorry to hear about your experience. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (303) 615-3733?
Rent increased significantly with short notice
Business reply on Google
Hi Michael, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Rates raised by 20% after a few months without proper notification.
Business reply on Google
Hi El, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Business cut customer's lock and entered storage unit by mistake.
Rude staff at the storage facility
Misleading marketing tactics about lease rent increases