Extra Space Storage
🧰 Other Services · Greenville
total experiences
replied on google
Most reported issues
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Experiences
Frequent aggressive rate hikes and unprofessional store management.
Business reply on Google
It's unfortunate to hear about your experience with the rate hikes and the store manager, Abram. Please feel free to reach out to us at (864) 558-7391 to discuss this further.
The manager provided poor service compared to another location.
Business reply on Google
We apologize for falling short of your expectations with our management and service. Please contact us at (864) 558-7391 to discuss your experience.
Facility had water damage, fire, and poor customer support.
Business reply on Google
We take your feedback seriously and apologize for the negative experience you had at our Laurens Road location. We strive to provide a clean and safe environment for our customers, and we are disappointed to hear about the issues you encountered. Thank you for bringing this to our attention, and we will work to address these concerns to improve our services. If you have any further feedback or questions, please feel free to contact us at (864) 558-7391.
Facility leak damaged stored items and insurance claim was never resolved.
Business reply on Google
We're sorry to hear about your experience, Della. We take protecting our customer's belongings seriously. Your feedback will be reviewed internally so we can work to improve. Please call us at 888-storage if you'd like to discuss your experience in more detail.
insufficient number of carts provided for storage unit customers
Business reply on Google
We're sorry to hear you experienced this issue, Jodie. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let us know at 888-storage.
rodent infestation found inside storage units
Business reply on Google
Hi Tlc, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (864) 558-7391.
insufficient availability of carts for customers in distant buildings
Business reply on Google
Thanks, David, for your suggestion! We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. If you need anything in the future, feel free to stop by or call us at 888-STORAGE.
The storage facility has a severe mice infestation problem.
Business reply on Google
Hi Abby, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (864) 558-7391.