Extra Space Storage
🧰 Other Services · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Company refused to prorate final month rent and increased monthly rates.
Business reply on Google
We apologize for any inconvenience you experienced. Please contact us at (702) 508-9525 to discuss your concerns further.
The business unexpectedly increased storage rental rates after three months.
Business reply on Google
Sorry for any inconvenience you experienced, Mimi. We understand your frustration and will take your feedback into consideration to improve our services. Thank you for bringing this to our attention.
frequent and excessive rental rate increases
Business reply on Google
Hi Randy, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The business doubled the monthly storage rental rate without adequate notice.
Business reply on Google
We're sorry to hear this, Ashley Moya. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.
Storage unit was burglarized and monthly rental rates increased significantly.
Business reply on Google
Rosalie, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (702) 508-9525 so that we can learn more about your experience.
Theft of license plates from a rented parking space.
Business reply on Google
Hi Clarity, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 508-9525?
Frequent and excessive storage fee increases within one year.
Business reply on Google
Thank you for leaving a rating Roger. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (702) 508-9525 with any specific details so we can work on improving your experience!
repeated theft of stored items and inadequate facility security
Business reply on Google
Thank you for the review, Kevin. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?
The storage facility experienced a break-in due to inadequate security measures.
Business reply on Google
Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?
Theft occurred due to inadequate security and lack of camera surveillance.
Unexpected price increases and theft of items from stored vehicle.
Business reply on Google
Thank you for taking the time to share your experience, Sanjay. We appreciate your feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
frequent price increases and poor facility maintenance
Business reply on Google
Hi Mia, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Inaccurate online move-in process and rude customer service staff.
Business reply on Google
Hi Stephen, we really appreciate you taking the time to leave a review. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. We love coaching our staff so your insight is appreciated. If there is anything we can do for you in the meantime, we are here to help and can be reached at (702) 508-9525.
Frequent rent increases and lack of available moving carts.
Business reply on Google
Hi Vic216. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. We are sorry to hear that we haven't met your expectations. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative, and we would like to speak with you about your concerns in more detail. Can you please call us at 888-storage?
frequent rental rate increases for storage unit
Business reply on Google
Hi Hernan, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates on a 3-9 months basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or give us a call at 888-STORAGE.
Personal property was stolen from the storage unit.
Business reply on Google
Hi Julie, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Broken security gate and unexpected, significant monthly rate increases.
Business reply on Google
Hi Chris, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Customer trailer stolen from storage facility with broken security gate
Business reply on Google
Hi Vee, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. You can reach us at customerservice@extraspace.com.
Facility lacks adequate cooling and rent increased significantly after acquisition.
Business reply on Google
We’re sorry to hear about your experience, Amy. It’s very important to us that your belongings are kept safe from any harm. We would love the opportunity to make things right. We will have our District Office follow up with you by the end of business on Monday.
rat infestation causing property damage at storage facility