Extra Space Storage
🧰 Other Services · Memphis
total experiences
replied on google
Most reported issues
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Experiences
Storage unit was infested with rodents causing damage to personal property
Business reply on Google
It's unfortunate to hear about the rodent issue and price increase. Please contact us at (901) 353-6300 to discuss this serious matter.
rusty insulation falling onto stored items from the ceiling
Business reply on Google
Please contact us at (901) 353-6300 to resolve.
Storage unit has damaged ceiling and lacks required security locking mechanism.
Business reply on Google
We are disappointed to hear about the ceiling insulation and lock issues. Please contact us at (901) 353-6300 to resolve this immediately.
failure to send payment notifications resulted in late fees
Business reply on Google
We're sorry to hear this, Alexis Shepherd, but do appreciate your review. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
Staff expressed frustration regarding the customer's moving timeline.
Business reply on Google
We're sorry to hear this, Raine. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-storage if you would like to discuss your experience further.
unexpected monthly payment increases and recurring late fee charges
Business reply on Google
Thank you for choosing Extra Space, Marico. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (901) 353-6300 or stop by the office if you need anything!
Staff pressured customer to write a review before providing service.
Storage unit was broken into and staff failed to assist.