Extra Space Storage
🧰 Other Services · Mesa
total experiences
replied on google
Most reported issues
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Experiences
frequent price increases and misleading initial pricing
Business reply on Google
Thank you for taking the time to share your feedback. It's unfortunate to hear about your experience with our facility. We appreciate your comments about our friendly staff and the security cameras. Regarding your concerns about pricing and cleanliness, we would like to address these issues directly. Please feel free to reach out to us at (480) 771-2203 to discuss your concerns further. We value your input and would like the opportunity to improve your experience. Thank you again for your feedback.
Climate control system failed to maintain appropriate temperatures for stored items.
Business reply on Google
Please feel free to contact us at (480) 771-2203 to discuss this further.
The company significantly increased rental rates shortly after move-in.
Business reply on Google
Hi Taunt, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Frequent unexplained rent increases and inaccessible on-site staff.
Business reply on Google
Hi Jennifer, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
unexpected monthly rent increase without prior notification
Business reply on Google
Your feedback is very important to our team, Chelsea. Thanks for letting us know about your easy move in and move out. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We're sorry to hear you didn't get the 30-day notice. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
monthly storage fees were doubled shortly after move in
Business reply on Google
Hi Ryan, Thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
Significant and frequent increases in monthly storage rental rates.
Business reply on Google
Hi Randall, thank you for sharing your feedback with us. We are sorry to hear that you are unhappy with your rental rate. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Unexpected fifty-four percent increase in monthly storage unit rental fees.
Business reply on Google
Thank you for sharing feedback, Grey. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at 888-storage.
Monthly rental fees increased significantly after a change in ownership.
Business reply on Google
Thank you for leaving us a rating, Timothy. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (480) 771-2203 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Facility changed access hours and failed to honor promotional pricing.
Business reply on Google
Scott, thank you for taking the time to share your experience with us. Can you give us a call at 888-STORAGE? We would be happy to look into this and resolve any issues.
Staff refused service due to proximity to closing time.
Suspicious activity and foul odors reported at storage facility.
Business refused to provide a refund for unused prepaid rent.
The storage facility has a pest infestation problem.
The business repeatedly sends incorrect billing statements and fails to resolve issues.