Extra Space Storage
🧰 Other Services · Norwood
total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased storage rental fees after move-in.
Business reply on Google
We are disappointed to hear about the pricing concerns. Please contact us at (774) 300-3055 to discuss your situation.
The business significantly increased storage rental rates after the initial period.
Business reply on Google
We apologize for any inconvenience you've experienced with your storage unit. We understand your concerns regarding price increases and would like to address them directly. Please feel free to reach out to us at (774) 300-3055 to discuss your specific situation and concerns further. We value your feedback and would appreciate the opportunity to explain our pricing structure in more detail. Thank you for bringing this to our attention.
Poor customer service, unfair billing practices, and unhelpful facility staff.
Business reply on Google
Hi Michael, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
Customer left due to a substantial rate increase.
Business reply on Google
Hi George, thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The facility gave away a reserved storage unit due to error.
Business reply on Google
Hi Brynna, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We are sorry to hear that your experience with us fell short of expectations. If there is anything we can do for you in the meantime, we are here to help and can be reached at (774) 300-3055.
The facility does not provide refunds for unused days after move-out.
Business reply on Google
Thanks for taking the time to share your feedback, Lisa. We'd like to talk with you more about your experience, please give us a call at 888-Storage.