Extra Space Storage
🧰 Other Services · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
Frequent and excessive rent increases for storage unit rental
Business reply on Google
We are concerned to hear about your billing experience, Therese. Please contact us at (412) 785-3350 to discuss your rate increases directly.
The business significantly increased monthly storage unit rental prices.
Business reply on Google
Thank you for bringing this to our attention Carnegie. We understand your concerns and appreciate your feedback.
Frequent and significant price increases for storage unit rental.
Business reply on Google
We are disappointed to hear about pricing concerns despite our employee's excellent service, Bob. Please contact us at (412) 785-3350 to discuss options.
insufficient staffing creates safety concerns for customers using the facility
Business reply on Google
It's regrettable to hear about your experience at Extra Space Storage. Your feedback is valuable to us.
The storage unit rental rate increases every two months.
Business reply on Google
Thanks for sharing your feedback, Lee. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. If you haven't already talked to someone about your rate increase, please call us at 888-storage so we can assist.
Monthly storage rental fees increased significantly after the initial period.
Business reply on Google
Thank you for sharing your concerns. From time to time, rates are reviewed to keep up with market conditions. If you haven't already talked to someone about your rate increase, please call us at 888-storage so we can assist.
customer experienced difficulty operating the storage unit lock
Business reply on Google
Thanks for your feedback, Sarah. We're glad to hear that you've had a good experience with our polite staff and the convenience of the facility. We're glad to hear our staff resolved your payment concern. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.
Monthly storage rental rate increased significantly without prior notice or justification.
Business reply on Google
Thank you for leaving us a rating, Zachary. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The business increased storage rental rates shortly after move-in.
Business reply on Google
We really appreciate you taking the time to share your feedback, Lyrical. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
The company charges unexpected hidden fees to customers.
Business reply on Google
Thank you for sharing your feedback with our team, Megan. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
customer unable to access storage unit due to code failure
Business reply on Google
Hi Christopher, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (412) 785-3350.
frequent and significant rent increases after initial sign up
Business reply on Google
Hi Ryan, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
The business increases monthly rental rates after two months.
Business reply on Google
We really appreciate you taking the time to share your feedback, Emma. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Significant and frequent monthly rental fee increases
Business reply on Google
Hi Tow, thank you for sharing your feedback with us. We understand the frustration of rate increases and are sorry to hear that you are looking to move. The value of our units changes from month to month based on market values. Our system will assess your rate to see if you are at or close to market value on your unit. Occasionally after this process, you will get a rate increase to bring you closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
The monthly rental price increased significantly within two months.
Business reply on Google
We're sorry to hear this, Chris Bell. We understand the importance of offering a top-notch storage solution at an affordable price, and will use your feedback to assess our pricing in the future. If there is anything we can do for you, please let us know at 888-storage.
The company significantly increased the monthly storage fees for existing customers.
Business reply on Google
Hi Kj, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Company failed to honor insurance policy regarding storage unit deductible.
Inconvenient loading access, limited equipment, and restrictive facility policies.
Business reply on Google
Hi Lindsay, We're sorry to hear that you experienced an issue during the move-in process. We pride ourselves on delivering excellent experiences and will be sure to review your experience internally. Thank you for your feedback!
Staff arrived late and mandatory additional fees were required.
Business reply on Google
Jason, we are sorry to read about your experience. If you would please reach out to us at help@cubesmart.com, we would like to look into this further. Hope to hear from you soon.