Extra Space Storage
🧰 Other Services · Toms River
total experiences
replied on google
Most reported issues
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Experiences
The business doubled the monthly rent after two months of occupancy.
Business reply on Google
We understand your frustration regarding the significant rent increase you experienced with your storage unit. Please contact us directly at 888-STORAGE so we can discuss your specific account and address your concerns.
Facility water damage and failure to communicate with the customer
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (732) 281-3300 to discuss the water damage and key access issue further.
The business doubled the monthly rent for the storage unit.
Business reply on Google
Thank you for leaving us a rating, John. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Monthly storage rental fees increased significantly over time.
Business reply on Google
Hi Scott, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates due to market value and occupancy. Please give us a call at 888-storage to discuss what options we may have for you!
The monthly storage rental price increases frequently.
Business reply on Google
Hi Jeffrey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (732) 281-3300 or stop by the office if you need anything!
The storage facility doubled the monthly rental rate without prior notice.
Business reply on Google
Chris, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. We re-evaluate rates on a 4-9 month basis to make sure we are able to continue providing top-notch facilities. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
The monthly storage rental rate increased significantly without sufficient warning.
Business reply on Google
We're sorry to hear this, Julie. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Inadequate climate control and frequent unannounced rent increases.
Business reply on Google
Hi Laura, thank you for the feedback. We're sorry to hear you did not receive a notice. We mail a notice 30 days in advance to the address on file. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Frequent rent increases, poor facility maintenance, and non-functional climate control.
Business reply on Google
We're sorry to hear about your experience, Rock. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (732) 281-3300 so that we can assist with your concern.
Frequent and significant increases in monthly storage rental rates.
Business reply on Google
Hi Adam, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business significantly increased storage rental rates after a few months.
Business reply on Google
Hi Darleen, we're sorry to hear you were unhappy with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The monthly storage rental rate increased significantly after the first year.
Business reply on Google
Your feedback is very important to our team, Beatriz. Thanks for leaving a review. We're sorry to hear that you're unhappy with your rental rate. We'd love a chance to talk with you directly, please call us at 888-storage.
The monthly storage rental rate increased significantly.
Business reply on Google
We're sorry to hear this, Gerard King. We think Sarah and Kevin are great too! We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Storage unit rental price increased significantly after four months.
Business reply on Google
Brenda, thanks for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please give us a call at 888-storage so we can assist you with your concern.