Fairfield by Marriott Inn & Suites Afton Star Valley
🏨 Hotels & Travel · Afton
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel staff failed to repair or replace a broken television.
The hotel overcharged the customer and failed to issue a refund.
Hotel policy restricts pool access for non-registered guests
Staff entered room against instructions and caused a skin reaction.
Hotel charged for an unused night despite promises of no fees.
billing discrepancies and poor room maintenance and service
Staff denied late checkout and failed to restock breakfast items.
Business reply on Google
Sorry to hear that your experience was not better. We do try to accommodate every request the best we can. We appreciate the feedback as we strive to improve.
Hotel staff refused housekeeping services and was rude during phone call.
Business reply on Google
Thank you for the feedback, this is not typical for our hotel. We are making sure we correct any issues to ensure each guest has a great stay.
Room odor, incorrect room type provided, and poor breakfast quality.
Business reply on Google
Sorry to hear your stay was not terrific! We have taken your feedback to make sure we correct our mistake.
Staff denied late checkout and acted rudely toward guests.
Business reply on Google
We would be happy to hear how we can improve.
Uncomfortable beds, unheated pool, and failed housekeeping requests.
The hotel failed to provide the reserved number of rooms.
Hotel failed to honor elite benefits and enforce mask policy.
Reservation not honored and refund refused leaving family stranded
Inadequate breakfast offerings and unreliable internet service provided.
hotel staff allegedly stole a valuable item from the room
Hotel refused cash payment for room rental
Business reply on Google
Sorry to hear about your difficulty finding a hotel. We do require a valid credit card at check, guests are welcome to pay in cash before they leave.
Poor service, room maintenance issues, and contaminated food caused illness.
Unsanitary room conditions, noisy equipment, and overpriced market items.
The hotel significantly increased the room rate for a second night.
Business reply on Google
Dear Mr. Christensen, First and foremost, we are terribly sorry to hear about the inconvenience you experienced during your stay. It is out of sheer coincidence that you had needed to extend your stay on an evening when our rates were unusually high. In general, our rates will not reach $189.00 unless we are in special event pricing. Unfortunately this is exactly the situation you encountered on Thursday, June 23rd. We apologize for the frustration this must have caused you. Please be assured we do not raise our rates in any sort of blatant effort to displace you. We appreciate your feedback and hope you have a wonderful day. -Fairfield Inn and Suites Afton Star Valley Management- P: (307) 885-4040 Please feel free to contact us if you desire any further follow up or with any questions or concerns.