Fairfield by Marriott Inn & Suites Albuquerque Airport

hotel failed to inform guest about unavailable airport shuttle service

Room furniture was shabby and shower and cooling systems were inadequate.

The hotel room was infested with bed bugs.

Hotel staff mishandled booking error and used armed security against guest.

Staff refused to honor a pre-arranged stay for family members.

Vehicle and U-Haul stolen from hotel parking lot

Unfriendly staff and long wait times at the front desk.

unauthorized incidental charges were not refunded after multiple staff promises

Personal items were stolen from the room during housekeeping service.

Hotel refused check-in to minor and canceled reservation without approval

Poor sound insulation and broken air conditioning unit in hotel room.

Poor room layout and low quality pre-packaged breakfast options.

The hotel failed to provide the promised airport shuttle service.

Lack of shuttle service and noisy room conditions at hotel.

Hotel pool closed and room amenities including TV and AC failed.

Hotel facilities were damaged and staff failed to provide basic amenities.

The hotel room was dirty and common areas were not maintained.

Hotel room unavailability, poor cleanliness, and lack of promised amenities.

Overcharged for stay, poor cleanliness, and unprofessional staff behavior.

Unsanitary room conditions including blood, pests, and broken amenities.