Fairfield by Marriott Inn & Suites Augusta

Hotel room was unsanitary and the door was left unsecured.

Staff threatened elderly guests over illness and alleged smoke odor.

Hotel was dirty and unsafe with a refused refund request.

hallway noise, unresponsive front desk, and blocked handicap parking

The hotel room had mold, dusty vents, and torn carpeting.

Staff withheld luggage, overcharged credit card, and denied basic room amenities.

Staff failed to follow health and safety protocols regarding masks.

The hotel failed to provide the requested accessible room.

The hotel room was extremely dusty and unclean.

Hotel refused to accept valid payment method for confirmed reservation.

Unsanitary room conditions and unsafe environment in the parking lot.

Lack of internet, poor television quality, and burnt breakfast food.

The hotel toilet was not cleaned properly.

Staff failed to restock breakfast items in a timely manner.

Hotel has pest issues, odors, and inefficient front desk service.

Poor customer service and inadequate snow removal caused significant guest inconvenience.

The general manager displayed unprofessional behavior and appearance.