π¨ Hotels & Travel Β· Fargo
total experiences
replied on google
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Hotel gave away reservation and failed to provide alternative accommodation.
Hotel charged card despite promise to wait for investigation results.
theft of personal property from guest rooms by hotel staff
broken sink stopper, malfunctioning television, and uncomfortable beds
unauthorized smoking fee charged to customer account
housekeeping failed to clean and left foreign objects in the shower
Hotel room and facilities were dirty and in poor repair.
room cleanliness and condition do not match online photos
Inconsistent room amenities and poor facility maintenance
hotel room contains hair and mold with unpleasant odors
The hotel property is poorly maintained and lacks cleanliness standards.
The hotel room was dirty with mold and water leaks.
hotel rooms had cleanliness issues, broken fixtures, and temperature control problems
Hotel room was dated, smelled of smoke, and lacked basic amenities.
The bedding had multiple visible stains.
The hotel room was not properly cleaned before arrival.
unauthorized charges and inappropriate behavior by hotel management
The facility has poor cleanliness, outdated amenities, and unresponsive staff.
room was unclean and lacked adequate bedding for five guests
hotel rooms were dirty and poorly maintained
Business reply on Google
Dear Jennifer K, Thank you for reviewing the Fairfield Inn & Suites Fargo. I'm very sorry for the cleanliness issues you experienced. I assure you what you described is not typical for our hotel. Your comments will be shared with my housekeeping staff to ensure this was an isolated issue. We truly hope that you will give us another chance in the future to provide the quality stay you deserve. Sincerely, Lorri D. General Manager