Fairfield by Marriott Inn & Suites Helena North

Room maintenance issues, poor service, and security concerns in the hallway.

Room had broken fixtures, missing items, and poor cleanliness.

Housekeeper allegedly stole a wallet from the guest room

unauthorized charges and refusal to address billing discrepancies

Hotel rooms are dirty and facilities are in poor condition.

The hotel room was poorly maintained and had a chemical odor.

hotel air conditioning units were nonfunctional in multiple rooms

Moldy air quality in hotel room caused physical illness

Hotel cancelled reservation without notice and failed to honor loyalty benefits

Hotel overbooked and canceled reservation without providing alternative accommodation

unauthorized charges applied to customer credit card without a reservation

Hotel cancelled confirmed reservation to prioritize full-price bookings

manager unavailable and incorrect room assignment provided

The hotel facility has poor design and quality issues.

Hotel staff failed to provide room service, AC, and fresh food.

Hotel staff removed belongings and failed to provide promised compensation.

Air conditioning is turned off at night causing room temperatures rise

Broken air conditioning, poor housekeeping, billing errors, and inconsistent pet policy.