Fairfield by Marriott Inn & Suites Waterbury Stowe

Housekeeping manager displayed unprofessional and demeaning behavior toward staff members.

Manager spoke to staff in a disrespectful and unprofessional manner.

hotel charged for nights not stayed and failed to issue refund

Room location caused excessive noise disturbance from the gym.

unauthorized smoking fee charged based on false accusations

The hotel room had a musty smell and poor cleanliness.

Rude staff, poor maintenance, and failure to restock room amenities.

Hotel refused to honor the cancellation policy stated in confirmation email.

Inconsistent cancellation policy information provided by staff resulting in fees.

The hotel failed to provide respectful service to a loyal member.

Housekeeping staff stole personal property from the hotel room.

Manager refused to book stay using loyalty points or vouchers

Hotel refused to waive cancellation fee during a snow storm

Hotel refused to provide a refund or reschedule during unsafe conditions.

Hotel staff failed to honor gold status upgrade request

housekeeping failed to clean the room and provide necessary towels

The hotel room was not ready at the scheduled check-in time.