Fast Repair
📡 Internet & Cable · Dublin
total experiences
replied on google
Most reported issues
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Experiences
The replaced iPad screen failed twice and required external repair.
Business reply on Google
Fast Repair – The Leading Provider of Phone Repairs and Accessories. We appreciate your review. At Fast Repair, we focus on providing fast and reliable repairs along with high-quality accessories. Your satisfaction inspires us to keep improving. Thank you for choosing us.
Poor screen repair caused hardware malfunctions and physical gaps in phone.
Business reply on Google
Hi Salam, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At Fast Repair, we are committed to providing honest, professional service and quality repairs for every customer. We take concerns like yours seriously and would appreciate the opportunity to review your repair and better understand what happened. Please contact us at info@phonexpertus.com or visit our store so our management team can review your repair history, discuss your concerns, and work toward a fair resolution. Customer satisfaction is very important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention.
customer waited two hours and staff ignored follow-up phone calls
Business reply on Google
Fast Repair – The Leading Provider of Phone Repairs and Accessories. Thank you for bringing this to our attention. Your experience does not reflect the standards we uphold at Fast Repair. Please email us at info@phonexpertus.com so we can review the issue and find a solution for you.
customer received counterfeit product and was misled regarding pricing deals
Business reply on Google
Fast Repair – The Leading Provider of Phone Repairs and Accessories. Thank you for bringing this to our attention. Your experience does not reflect the standards we uphold at Fast Repair. Please email us at info@phonexpertus.com so we can review the issue and find a solution for you.
The phone screen protector and case are poor quality.
Business reply on Google
We're really sorry to hear about your experience. This is not the level of service we aim to provide at Fast Repair, and we truly appreciate you bringing it to our attention. Please reach out to us via direct message or visit our store—we’d like the opportunity to make things right and ensure your issue is resolved properly.
Business refused to honor the promised one-year warranty on screen repair.
Business reply on Google
We're really sorry to hear about your experience. This is not the level of service we aim to provide at Fast Repair, and we truly appreciate you bringing it to our attention. Please reach out to us via direct message or visit our store—we’d like the opportunity to make things right and ensure your issue is resolved properly.
Defective screen replacement and refusal to honor warranty service
Business reply on Google
We're really sorry to hear about your experience. This is not the level of service we aim to provide at Fast Repair, and we truly appreciate you bringing it to our attention. Please reach out to us via direct message or visit our store—we’d like the opportunity to make things right and ensure your issue is resolved properly.
Repair shop damaged phone speaker and refused to provide reimbursement
Business reply on Google
Dear Customer , Thank you for giving us a fantastic 5-star review! We are thrilled to hear that our phone accessories and repair service exceeded your expectations. Your kind words and recommendation mean a lot to us. We look forward to serving you again in the future. Best regards, [Fast Repair]
Replacement phone screen failed and warranty terms were not honored.
Business reply on Google
Thank you for your feedback. We understand your frustration and apologize for any confusion regarding our warranty policy. At Fast Repair in Tuttle Crossing Mall, we provide a 30-day warranty on all screen repairs, which covers defects but does not include physical or liquid damage. We strive to be transparent about our policies at the time of service, and we regret any misunderstanding. If you believe there was a miscommunication, please contact us at info@phonexpertus.com, and we will be happy to review the situation with you.
The repaired back glass cracked within twenty-four hours of service.
Business reply on Google
Thank you for sharing your feedback. We understand your frustration regarding the cracked back glass. However, per our policy, we do not offer refunds or replacements for damage that occurs after the repair has been completed. We do provide a one-month warranty for issues unrelated to new physical damage, but once the phone is returned to you, any additional damage (accidental or otherwise) is not covered. We strive to be transparent about our policies and procedures, and we encourage you to reach out to us directly if you have any further questions or concerns.
The repaired back glass cracked and the business refused a refund.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it can be to experience damage to your device. Our policy is clear that if the phone sustains new damage after the repair—such as a cracked back glass—we cannot offer a refund or a free replacement. We do provide a warranty for our repair services, but this only covers defects in workmanship and does not apply to additional damage that occurs once the device leaves our store. If you have any questions about our policies or believe there was an error on our part, please feel free to contact us directly so we can review the situation in more detail
Repaired iPads have loose screens, broken buttons, and charging issues.
Business reply on Google
Dear Customer, we apologize for any issues you experienced at our store. We want to assure you that customer satisfaction is our top priority and we have implemented various measures to provide the best service possible. If you encounter any problems while shopping with us, please contact our customer support team ( store@phonexpertus.com ) immediately. If we are unable to provide a satisfactory solution, we value your feedback and invite you to share your opinion with us. Thank you for bringing this to our attention.
Replacement screen is aftermarket with distorted colors and black borders.
Business reply on Google
Dear Customer , Thank you for giving us a fantastic 5-star review! We are thrilled to hear that our phone accessories and repair service exceeded your expectations. Your kind words and recommendation mean a lot to us. We look forward to serving you again in the future. Best regards, [Fast Repair]
Phone malfunctioned after screen repair and store refused free fix