FedEx Ship Center

Staff lacked knowledge regarding live fish shipping policies and procedures.

FedEx lost an overnight package during transit

FedEx returned packages to sender instead of holding them for pickup

Staff refused to retrieve package from the pallet

Long wait times and unhelpful staff regarding package shipping policies.

Package is lost and customer service failed to provide resolution.

delivery drivers fail to attempt package delivery at the residence

Package delivery is repeatedly delayed and customer service is unresponsive.

Driver failed to deliver packages despite customer being home

Staff refused to ship item due to packaging requirements

The front desk staff member is extremely slow.

Shipment delivery was delayed and the driver failed to stop.

Priority overnight package delayed despite multiple assurances from customer service

Package incorrectly marked as refused and returned to sender

Driver left package in an insecure location on a car hood.

Driver repeatedly failed to deliver package to the correct address

driver forged signature and left high value packages in insecure locations

Package delivery failed repeatedly despite attempts to use pickup locations.

Package delivery is delayed beyond the expected two day timeframe

Package failed to arrive on scheduled delivery date