Firehouse Subs Cornerstar
🍽️ Restaurants · Aurora
total experiences
replied on google
Most reported issues
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Experiences
Long wait times and hostile staff behavior during mobile order pickup.
Business reply on Google
Hi Juan, I appreciate you sharing your experience. I'm sorry to hear about the service issues you encountered during your mobile order at Firehouse Subs. We'll be looking into this matter to ensure it doesn't happen again, and we hope you'll consider giving us another chance in the future. Alexia- Guest Services
Employee handled phone with food preparation gloves on.
Business reply on Google
Hi Tiana, I appreciate your feedback regarding your recent visit to Firehouse Subs. It sounds like the service was not up to standard due to poor teamwork and hygiene practices. We understand how frustrating that can be, and we're sorry for the experience you had. Please feel free to share any additional feedback or concerns you may have so we can continue to improve. Alexia- Guest Services
The quality of the sandwich does not justify the price.
Business reply on Google
Hi Joe, we understand your frustration regarding the quality of the $15 sub from Firehouse Subs. It's disappointing to hear that you found the standards unsatisfactory, and we appreciate your feedback as it helps us improve. Please feel free to share any additional thoughts or concerns so we can address them properly. RB/Guest Services
Language barrier with staff hindered the ordering process.
Business reply on Google
Hi Qingyu, I'm sorry to hear about the communication issues you experienced with our staff at Firehouse Subs. Effective communication is indeed essential in providing great customer service, and I understand how this impacted your experience. Your feedback is valuable, and our team will take action to look into this matter. Thank you for bringing this to our attention, and we appreciate your understanding.-Blair/Guest Services
Staff ignored delivery driver and delayed order preparation
Business reply on Google
We are sorry, Nae, to hear your visit left you less than satisfied. Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark. Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
Staff provided slow service and appeared unprofessional.
Business reply on Google
Our guests' feedback is of great importance to us, so we want to thank you for providing yours. We will ensure your comments are shared with the proper leadership if you can provide us a few more details at www.firehousesubs.com/support. Thank you so much for your visit and letting us know how it went. We hope to see you again soon! Anna/Guest Services
Sandwich portions are too small and order accuracy is poor.
Business reply on Google
We know that customizing your sub is a big part of the experience, Julia, so it's disappointing to hear that your order was not made correctly. We appreciate your feedback and patronage, and hope to prove we can do better sometime soon. Anna/Guest Services
Store closed early and unavailable menu items before closing time.
Business reply on Google
Leisha, the less than 5-star experience you describe is not what we want our guests to experience. We would appreciate another chance to make you a fan, please provide us more information at www.firehousesubs.com/support so we can alert the leadership team to address this properly. Anna/Guest Services
Staff closed the store before the scheduled closing time.
Order was forgotten, prepared incorrectly, and refund request was denied.
Excessive wait time for food orders during lunch hour
Missing items, poor sandwich quality, and suspected food poisoning.
Business reply on Google
Erin, thank you for reaching out to us. We take our guests' experiences seriously, which includes using comments such as yours to learn and grow from. We encourage you to contact the general manager of the restaurant, so they may continue this discussion and assist with a resolution. Thank you again, Erin! Trista/Guest Services
The sandwich contained insufficient meat and undercooked bacon.
Long wait time and incorrect sandwich order received.
Business reply on Google
Jessica, thank you for reaching out to us. We take our guests' experiences seriously, which includes using comments such as yours to learn and grow from. We encourage you to contact the general manager of the restaurant, so they may continue this discussion and assist with a resolution. Thank you again, Jessica! Trista/Guest Services
poor food preparation and unsanitary staff behavior
Business reply on Google
Valued Guest, thank you for taking the time to share your concerns with us. Please know that we take them seriously and your comments have been passed along for the proper leadership to review. We appreciate you bringing this to our attention. We hope you have a great day! Trista/Guest Services
Excessive wait times and lack of staff assistance for customers.
Business reply on Google
Jim, thank you for reaching out to us. We take our guests' experiences seriously, which includes using comments such as yours to learn and grow from. We encourage you to contact the general manager of the restaurant, so they may continue this discussion and assist with a resolution. Thank you again, Jim! Trista/Guest Services
online order ignored while walk-in customers were served first
Business reply on Google
Thank you for bringing this to our attention, David, many of our locations are experiencing product or staff shortages at this time. We are doing our best to still provide a high-quality experience for each one of our guests. We hope you understand and we look forward to serving you again in the near future. Anna/Guest Services
Excessive wait times and frequent order inaccuracies for sandwich preparation.
Staff ignored order instructions and provided poor customer service.
Business reply on Google
Harmony, our goal is to provide a 5-star dining experience for each and every one of our guests every time they visit. It is dismaying to hear that our goal was not met during your visit. Your comments will be passed to the private owner to review. We appreciate you taking the time to provide your feedback and hope you are willing to give us another chance! Anna / Guest Services
excessive wait time for sandwich preparation
Business reply on Google
Thank you, Jonathan, for sharing your recent experience with us. We want you to know that we are sorry to hear about the long wait you mentioned. Your comments are helpful and will be passed along for the private owner to review. We hope you give us another chance! Desirae/Guest Services