Firehouse Subs Huntington Plaza
🍽️ Restaurants · Bismarck
total experiences
replied on google
Most reported issues
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Experiences
Employee ate while preparing food with the same gloves
The hot sub sandwiches are served cold and lack flavor.
Business reply on Google
Oh no, that sounds really disappointing, Belle! A cold sub is not what we want for you, and it’s a bummer that the Steak and Cheese Melt didn’t hit the mark with flavor either. — it helps us better understand what’s going on. We’d love to have another chance to impress you next time. Hope to see you again soon! Alexia- Guest Services
missing au jus and poor sandwich quality
Order contained incorrect ingredients and missing side sauce
Incorrect sandwich preparation and unprofessional staff behavior observed.
Missing sandwich toppings and poor quality pickle spear.
Business reply on Google
Hi Cass, I appreciate you sharing your experience with us. I understand how disappointing it can be when an order is not prepared to your expectations, especially when it was missing jalapenos and banana peppers. I’ll be sure to pass your feedback to the team so we can strive to improve! If you have any further concerns or suggestions, please feel free to reach out. We hope to serve you better next time at Firehouse Subs! –Blair / Guest Services Firehouse Subs
Order was delayed, unlabeled, and contained incorrect ingredients.
Business reply on Google
Hi Neya St. Clair, we're really sorry to hear that your experience with Firehouse Subs was frustrating due to the order issues you've described. It sounds like there were delays, labeling problems, and incorrect ingredients which should not have happened. We appreciate your feedback and will definitely address these concerns with our team to improve our service. If you have more feedback or concerns, please let us know!RB/Guest Services
Slow service, incorrect orders, and poor food quality.
Sub was soggy and the soup and pickle were missing.
incorrect food order and lack of response from management
The order was served cold, incorrectly prepared, and experienced long wait times.
Sandwich was soggy and prepared with incorrect ingredients.
The sandwich was served warm and soggy after a long wait.
Three hour wait time for an incorrect food order
Poor food preparation, order errors, and unprofessional staff management.
food poisoning and poor hygiene practices reported by customer