Firehouse Subs Sawmill Place
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Restaurant failed to provide Au Jus and disputed the customer order.
Business reply on Google
Hi Jacob, I'm sorry to hear about your experience with your recent order from Firehouse Subs, especially the confusion surrounding the missing Au Jus for your French Dip. It’s disappointing when expectations aren’t met, and it sounds like the communication regarding your feedback added to your frustration. We will certainly share your comments with the team to help improve future interactions. Alexia- Guest Services
Promotional pricing not honored and sandwich orders prepared incorrectly.
Business reply on Google
Hi Diane, I'm sorry to hear about your experience at Firehouse Subs. It’s disappointing to learn that the special for 2 medium subs was not honored and that your order was incorrect. I understand how frustrating it can be when your expectations are not met, especially regarding toppings and missing items. Your feedback is important, and we will look into these issues to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. - Jessica/Guest Services
Owner treated employees and customers with unprofessional attitude.
Business reply on Google
Hi Jason, I'm sorry to hear about your experience at Firehouse Subs. It's disappointing to learn that you encountered such an unpleasant interaction and observed the treatment of employees. Your feedback is important, and our team will take action to look into this issue to ensure a more positive environment for both customers and staff. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. - Jessica/Guest Services
The restaurant was out of gluten-free rolls.
Business reply on Google
We strive to offer our guests hearty and flavorful food when they visit us and the visit you described truly disappoints us. James, we take our guest's experiences seriously and would like you to provide us a bit more information at www.firehousesubs.com/support and thank you for taking the time to share your feedback. We hope you'll offer us another chance to prove we can do better! Anna/Guest Services
The restaurant provided the incorrect sandwich order.
Business reply on Google
We strive to offer our guests hearty and flavorful food when they visit us and the visit you described truly disappoints us. Nick, we take our guest's experiences seriously and would like you to provide us a bit more information at www.firehousesubs.com/support and thank you for taking the time to share your feedback. We hope you'll offer us another chance to prove we can do better! Anna/Guest Services
A staff member was rude to the customer.
Business reply on Google
Providing top-quality food that leaves our guests impressed is a goal we strive for every day and we're beyond disappointed that you don't feel that goal was met during your visit, D. Your feedback is truly helpful and we'd like to gather a bit more information at www.firehousesubs.com/support so this can be addressed properly. Thank you. Anna/Guest Services
Customer experienced food poisoning after eating a meatball sandwich.
Business reply on Google
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service. Broda, the experience you described is very alarming. Please contact the general manager at the restaurant, so they can review your concerns and help resolve them. Thank you for bringing this to our attention. Anna/Guest Services
Customer reports food poisoning after consuming a sandwich.
Business reply on Google
Jason, thank you for alerting us to this issue. We are sorry to hear about your experience, but appreciate you letting us know so we may report this appropriately. We have notified the leadership teams of this location so they may further investigate and address this issue internally. We hope to see you again soon for a chance to make this right.
Foreign object found in food and poor management response
Business reply on Google
Thank you for bringing your recent visit to our attention, Tabitha. We want to assure you that your issues and concerns have been shared with the proper leadership to review. Thank you again. Have a wonderful day! Ariyana/ Guest Services
Employees stared at the customer while they were eating
Business reply on Google
The staff's demeanor you described is definitely not part of the heartfelt service we aim to offer each of our guests. Al, we will do what it takes to keep you as a fan and will be sharing your experience with the private owner to review. Your feedback is greatly appreciated! Anna/Guest Services
The restaurant prepared the food order incorrectly.
Business reply on Google
We appreciate your patronage and your feedback. Hearing that your order was not made correctly is very upsetting, Suzanne. We strive to provide quality food, made accurately, for each and every one of our guests. We are very sorry and will ensure your comments are passed along for the private owner to review and address internally. Thanks again, Suzanne, for providing us with this invaluable feedback! Anna / Guest Services
The beef and cheddar sandwich quality is poor and greasy.
Business reply on Google
Our goal is to provide a 5-star dining experience for each and every one of our guests every time they visit. It is dismaying to hear that our goal was not met during your visit. Your comments will be passed to for the private owner to review. We appreciate you taking the time to provide your feedback and hope you are willing to give us another chance! Hannah/ Guest Services
The salad was brown, not fresh, and had incorrect dressing.
Business reply on Google
Thank you for reaching out to us. We take our guests' experiences seriously, which includes using comments such as yours to learn and grow from. We encourage you to contact the general manager of the restaurant, so they may continue this discussion and assist with a resolution. Thank you again! Hannah/ Guest Services
The food was soggy and had an unpleasant flavor profile.
Business reply on Google
We want our guests to feel that the quality of the food they receive matches the price they paid, and it is disappointing to hear that you do not feel that way. We will ensure your comments are passed along for the private owner and our marketing department to review. We are tremendously grateful for your feedback, Warda, and hope you give us another chance to make you a fan! Hannah/ Guest Services
The restaurant provided an incorrect order and refused a remote refund.
Business reply on Google
We are very appreciative of your patronage and feedback, Chase. We'd like to extend our deepest apologies and let you know that your concerns regarding the inaccuracies of your order and the unaccommodating behavior will be passed along for the private owner to review. Guests like you, who are willing to share your experience with us, help us ensure we keep improving our craft. Thanks again, Chase! Desirae/Guest Services
Staff ignored delivery driver for twenty-five minutes.
Business reply on Google
The less than friendly behavior and slow service you describe is absolutely not part of the exceptional experience we aim to offer our guests, Alex. We will be passing your comments along for the private owner to review. Thank you for bringing this to our attention, Alex. Trista/Guest Services
Incorrect food preparation and missing paid ingredients in the order.
Business reply on Google
Carol, the quality of your sub and the inaccuracies you described is very concerning! We'll be sure to share your review with the private owner to have the ability to address internally with their staff. Thank you for providing us with your feedback. We hope to see you again sometime soon to prove we can do better. Kayleigh/Guest Services
employee handled food without gloves after wiping nose on arm
Business reply on Google
Rob, thank you for taking the time to share your concerns with us. Please know that we take them seriously and have shared them with the proper leadership. Ensuring safe and proper food handling procedures are strictly adhered to is very important to us. We appreciate you bringing this to our attention. Desirae/Guest Services