Firehouse Subs Antioch Mall
🍽️ Restaurants · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
The restaurant has a broken phone and frequently forgets ordered items.
Customer waited thirty minutes for service despite being the only patron.
staff failed to follow specific dietary instructions regarding food preparation
Staff made rude comments regarding the customer's free sub order.
Business reply on Google
Oh no, Mike! It sounds like your first visit didn’t go as smoothly as it should have, and that’s disappointing to hear. We never want anyone to feel that way, and we truly hope to serve you better in the future. Alexia- Guest Services
Order pickup delayed by two hours due to staff training
Business reply on Google
Hi Angie, we're really sorry to hear about the delay with your lunch order and the impact it had on your team. We appreciate your feedback, and we're going to make sure the team looks into this situation to prevent it from happening again. Thank you for sharing your experience with Firehouse Subs! - Jessica/Guest Services
Staff refused service before the posted closing time.
Business reply on Google
Hi Kody, I appreciate your feedback regarding your experience at Firehouse Subs. I'm sorry to hear that you were turned away despite their posted closing time. We'll be addressing this situation to ensure it doesn't happen again, and we hope to welcome you back soon. If you have any further concerns, please feel free to share!- Jessica/Guest Services
The customer never received their food order.
Business reply on Google
Hi Jennifer, I'm sorry to hear that you never received your food even after the manager's reminder, which must have been incredibly frustrating. We appreciate your feedback and will be addressing this issue to ensure it doesn't happen again. If you have any additional concerns or feedback, please feel free to share them.- Jessica/Guest Services
The restaurant repeatedly prepared the sandwich order incorrectly.
Business reply on Google
Hi Krista, I understand your frustration with receiving the incorrect sandwich order not just once, but twice, and that trying to reach out to the store was difficult. We're sorry for the repeated mistakes you've faced and appreciate you bringing this to our attention. I’ll ensure that the team looks into this situation to prevent it from happening again. If you have any further feedback or concerns, please feel free to share! Alexia- Guest Services
Staff failed to assist with carrying items due to personal conversation.
unsanitary food preparation and long wait times at this location
Business reply on Google
Hi Josh, we regret to hear about your experience at Firehouse Subs, particularly regarding unsanitary conditions and long wait times. Your feedback is vital, and we're committed to addressing these issues to improve our service and training. If you have any further concerns or suggestions, please feel free to share them with us so we can better serve you in the future. RB/Guest Services
Staff member ignored hygiene protocols and displayed unprofessional behavior.
Business reply on Google
Hi Soo-Kyong, I appreciate you bringing your experience to our attention. Your comment about a worker's glove hygiene and the response you received points to poor service at Firehouse Subs, and that's not the standard we uphold. We'll address this with the team to ensure better awareness and training on food safety practices. - Jessica/Guest Services
The sandwich was dry and overpriced with poor staff attitude.
Staff refused to resolve an online order error.
Slow service and poor quality sandwich with old ingredients.
Business reply on Google
Hunter — I’m very sorry your visit to Firehouse Subs fell short. You shouldn’t have experienced slow or poor service, and a soggy sandwich with ingredients that seemed old is unacceptable. I understand why you feel let down, especially given the Firehouse Subs name. Thank you for letting us know — your input helps us work to improve.
Employee was rude and aggressive toward customers during the ordering process.
Business reply on Google
Brentwood, I’m very sorry your wife was greeted that way at Firehouse Subs. That kind of behavior — yelling and being hostile — is unacceptable and not the experience we want for any guest. I’m glad to hear another team member was pleasant, but I understand why a repeat incident feels like a concerning pattern. We’ll share your feedback with the Firehouse Subs team and look into what happened so they can address staff conduct and ensure this doesn’t happen again. Thank you for letting us know about this. We take reports of rude or aggressive service seriously and will have the team look into the situation. RB/Guest Services
Staff forced customer to leave before eating their food
Business reply on Google
Hi Amanda, I'm sorry to hear about your experience at Firehouse Subs. It's concerning to learn about the issues you faced with your order and the service you received. We understand how frustrating it can be when things don't go as expected, especially in a situation like yours. Your feedback is important, and we will take action to look into this matter to improve our service. Thank you for sharing your thoughts. RB/Guest Services
The wait time for sandwich preparation is excessively long.
Business reply on Google
Hi Daniel, I'm sorry to hear about your experience at Firehouse Subs. I understand that the wait time you encountered was frustrating, especially when you're looking forward to enjoying a good sub. Your feedback is valuable, and I assure you that our team will look into this issue to improve our service speed. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Your satisfaction is important to us! - Anna/Guest Services
Incorrect food order and poor customer service response.
Business reply on Google
We want our guests to feel welcome no matter the time, so the fact that you felt anything short of that is beyond disappointing, Courtney. We value your business and feedback, please contact us at www.firehousesubs.com/support when convenient for you. Anna/Guest Services
The sandwich was missing meat and cheese upon pickup.
Business reply on Google
We are sorry, Tanner, to hear your visit left you less than satisfied. Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark. Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
rude staff refused orders and mocked customers
Business reply on Google
Jason, the behavior, actions, and slow service you describe are absolutely not what we like to hear. Our mission is to provide sincere, inviting, and heartfelt service to all of our guests. Your comments will be passed along to the private owner for review. We are very grateful for your feedback and hope to see you soon. Trista/Guest Services