Firehouse Subs West Saginaw Parkway
🍽️ Restaurants · Lansing
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Toxic management practices causing high employee turnover.
The sandwich had insufficient meat and excessive mayonnaise.
Business reply on Google
Oh no, Ev! That sounds really disappointing — you definitely deserve better than that. I understand how frustrating it can be when a meal doesn't meet expectations, especially for $15.46. We'll take a look at what went wrong and make sure it gets addressed. Hope to see you back soon for a much better experience! Samantha/Guest Services
multiple pickup orders were missing items and lacked resolution options
Business reply on Google
What a bummer, Frank! It sounds like you've had a frustrating time with your orders lately, and I totally get how annoying that must be. Especially when you're excited for a meal and things aren't quite right. We never want that for you! I hope you'll give us another try so we can get it right next time. We’d love the chance to make it better for you. Alexia- Guest Services
The sub sandwich size and fry portion are poor value.
Business reply on Google
That's not the experience we want for you! The value should always match your expectations. Hope you'll swing by again soon. Alexia- Guest Services
Staff failed to provide items and displayed poor customer service.
staff refused to honor a paid order despite receipt proof
Sandwiches were cold and missing multiple ingredients.
Business reply on Google
Hi Jonathan, I'm sorry to hear about your experience at Firehouse Subs. It's disappointing to learn that your sandwiches were cold and missing key ingredients, especially your steamer. We understand how frustrating this must have been, and your feedback is valuable to us. We will take action to look into this issue to improve our service and ensure that our sandwiches are prepared correctly and served at the right temperature. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. - Jessica/Guest Services
The staff provided poor customer service without a friendly attitude.
Business reply on Google
We're sorry to hear you're not a fan of our food! Please let us know if there is anything we can do to provide you with a 5-star heartfelt experience at www.firehousesubs.com/support. Anna/Guest Services
This location has longer wait times than other branches.
Business reply on Google
Jw, thank you for your feedback regarding your recent visit to Firehouse Subs. We're glad to hear that you enjoy our food and find our workers friendly. However, we apologize for the longer wait time you experienced at this location compared to others. Your comments are important to us, and we will take action to look into this matter with our team to improve service efficiency. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future. -Blair/Guest Service
Manager refused to honor birthday reward despite proof of eligibility
Business reply on Google
Hi Mitchell, I'm sorry to hear about your experience at Firehouse Subs, especially on your birthday. It can be incredibly frustrating when expectations are not met, and it's disappointing to know that our staff did not assist you as you needed. Your feedback regarding the professionalism and service is important, and our team will take action to look into this to ensure we provide a better experience in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. - Jessica/Guest Services
The sandwich contained significantly less meat than expected for the price.
Business reply on Google
Our guests' feedback is of great importance to us, so we want to thank you for providing yours. We will ensure your comments are shared with the proper leadership if you can provide us a few more details at www.firehousesubs.com/support. Thank you so much for your visit and letting us know how it went. We hope to see you again soon! Anna/Guest Services
Order was delayed and food quality was poor and incorrect.
Business reply on Google
Our guests' feedback is of great importance to us, so we want to thank you for providing yours. We will ensure your comments are shared with the proper leadership if you can provide us a few more details at www.firehousesubs.com/support. Thank you so much for your visit and letting us know how it went. We hope to see you again soon! Anna/Guest Services
The sandwiches were served with insufficient sauce.
Business reply on Google
We are sorry, kevin, to hear your visit left you less than satisfied. Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark. Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
Rude staff and poor food quality with incorrect order items
Business reply on Google
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service. Niccole, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible. Thank you for bringing this to our attention. We hope to see you again soon to prove we can do better. Anna/Guest Services
Sandwiches were cold and contained low quality ingredients.
Business reply on Google
We are sorry, Jasper, to hear your visit left you less than satisfied. Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark. Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
customer experienced food poisoning after eating a sandwich
Business reply on Google
We strive to offer our guests hearty and flavorful food when they visit us and the visit you described truly disappoints us. Andrew, we take our guest's experiences seriously and would like you to provide us a bit more information at www.firehousesubs.com/support and thank you for taking the time to share your feedback. We hope you'll offer us another chance to prove we can do better! Anna/Guest Services
Long wait time for online order and cold chili served.
Business reply on Google
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service. Lee, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible. Thank you for bringing this to our attention. We hope to see you again soon to prove we can do better. Anna/Guest Services