Firehouse Subs Gateway Plaza
🍽️ Restaurants · Laramie
total experiences
replied on google
Most reported issues
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Experiences
The quality of the food has declined significantly.
Business reply on Google
Thank you for your wonderful review, Reaper Rogue! We're thrilled to hear you think we have the best sandwiches in Laramie. It's always a pleasure to know our customers are enjoying our offerings. If you have any additional feedback or concerns, please feel free to share with us!
The food served was inedible on two separate occasions.
Excessive noise from loud music and unprofessional staff behavior.
Incorrect order received and food was poorly assembled
The sandwich was prepared incorrectly with unwanted cheese.
staff failed to address broken beverage machine after multiple requests
Staff repeatedly ignores dietary restrictions and fails to provide customer service.
Gluten free sandwich contained significantly less meat than the regular sandwich.
Unprofessional staff behavior and food poisoning from a sandwich
sandwiches were prepared incorrectly multiple times
The restaurant failed to include items from the order.
Business reply on Google
Hi Dante, we apologize for the issues you've experienced, as it seems your order was missing items. We definitely value your feedback, and we'll be focusing on improving our team's training to avoid this happening in the future. If you have any additional feedback or concerns, we would love to hear from you to help us serve you better! Hi Dante, we apologize for the issues you've experienced, as it seems your order was missing items. We definitely value your feedback, and we'll be focusing on improving our team's training to avoid this happening in the future. If you have any additional feedback or concerns, we would love to hear from you to help us serve you better!
employees ignored the customer while standing at the counter
The sandwich had insufficient ingredients and poor food quality.
Foreign object in food, rude staff, and unsanitary store conditions.
Business reply on Google
anonymous, I'm very sorry to hear about this experience at Firehouse Subs. Finding a cluster of hair in your sandwich, encountering rude staff, and seeing unsanitary conditions in the store and restroom are completely unacceptable. I understand how upset and disgusted you must feel. We take food safety, cleanliness, and customer service concerns very seriously. Our team will look into this with the restaurant to understand what happened and how it can be addressed. To help with our review, please share the location or city of the restaurant, the date and time of your visit or order, whether it was pickup or delivery, and any order number or other details you have. If you have photos, those can be helpful for the investigation. Your information will allow us to escalate this to the right team and investigate appropriately. Thank you for bringing this to our attention — we appreciate the opportunity to look into these issues. –Blair / Guest Services Firehouse Subs
The order was missing items and prepared with incorrect ingredients.
Business reply on Google
Hi Margaret, I'm sorry to hear that your recent experience with your order from Firehouse Subs was not satisfactory. We understand how disappointing it is when your expectations are not met, especially with the missing pickle spears and the issues with your pepperoni pizza meatball sub. Your feedback is valuable, and we will look into these concerns to improve our service. Thank you for bringing this to our attention. - Jessica/Guest Services
Long wait times and refusal to provide requested discount for victims.
Business reply on Google
Hi Antonio, I'm sorry to hear about your experience at Firehouse Subs. It’s concerning to learn that you faced long wait times and that you felt disappointed with the discount provided, especially given your kind gesture towards fire victims. We appreciate your feedback regarding the online ordering process and the overall service at our Laramie location. Your comments are important, and our team will take action to look into these issues to help us improve. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. RB/Guest Services
customer reports food poisoning after eating at the restaurant
Business reply on Google
Hi Lloyd, I'm sorry to hear about your experience at Firehouse Subs. Food safety is a top priority for us, and it's concerning to learn that you believe you experienced food poisoning. Your feedback is very important, and we will take action to look into this matter to ensure we uphold our standards. Thank you for bringing this to our attention, and we appreciate your feedback. RB/Guest Services
The brisket sandwich was disappointing and lacked quality.