Firehouse Subs Shreveport
🍽️ Restaurants · Shreveport
total experiences
replied on google
Most reported issues
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Experiences
The sandwich had insufficient meat and the payment terminal malfunctioned.
The dining area was dirty and staff service was slow.
Manager harassed customer in restroom and caused excessive wait times
Staff member was rude and threw the order on the counter.
Manager aggressively opened the bathroom door while it was occupied.
Business reply on Google
Hi Gabrielle, I’m sorry to hear about your experience concerning the restroom incident at Firehouse Subs. It’s important to us that all customers feel comfortable and respected at our locations. Your feedback is valuable, and we will investigate this matter with our team to ensure that we maintain a welcoming environment. - Jessica/Guest Services
Excessive wait time and poor service at the restaurant
Business reply on Google
Hi M, I'm sorry to hear about your experience at Firehouse Subs. It sounds frustrating to have difficulty placing your order and to wait so long for your to-go order. We also appreciate your feedback regarding the environment, as it is important for us to provide a comfortable dining experience. Your comments are valuable, and we will take action to look into these issues with our team. -Jessica/Guest Services
Excessive wait times due to slow staff productivity.
Staff were unprofessional and failed to prepare the order on time.
Excessive wait time for food preparation
Staff failed to accommodate allergy and refused a refund for order
Staff ignored allergy request and refused to rectify the order
Business reply on Google
I'm truly sorry to hear about your experience at Firehouse Subs. Your concerns regarding the service and the mishandling of your sandwich order, especially considering your allergy to tomatoes, are very important. It’s frustrating to feel unheard, particularly in situations involving allergies. I assure you that your feedback will be taken seriously, and our team will look into this matter to ensure that we improve our customer service and order accuracy. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience in the future. - Anna/Guest Services
Staff failed to prepare the order after a long wait time.
Double charged for order and staff provided rude customer service
Staff member argued loudly while preparing food near the subs.
customer found a fingernail in their sandwich
Business reply on Google
Hayley, thank you for taking the time to share your concerns with us. Please know that we take them seriously and your comments have been passed along for the proper leadership to review and address internally. We appreciate you bringing this to our attention. Anna/Guest Services
customer experienced food poisoning and poor service quality
Business reply on Google
Robert, we're sorry to hear that your Hook and Ladder was soggy and not up to par. Providing top-quality food that leaves our guests impressed is a goal we strive for every day and we're beyond disappointed that you don't feel that goal was met during your visit, Robert. Your feedback is truly helpful and will be shared with the private owner to review. We hope you decide to give us another shot. Anna/Guest Services
Staff unprofessionalism and incorrect order fulfillment
Business reply on Google
Valued Guest, the behavior and actions you describe are absolutely not what we like to hear. Our mission is to provide sincere, inviting, and heartfelt service to all of our guests. Your comments will be passed along to the private owner for review. We are very grateful for your feedback and hope to see you soon. Trista/Guest Services
staff ignored customers and failed to provide ordered food
Business reply on Google
Our mission is to carry on our passion for hearty and flavorful food and heartfelt service, Danny. We are deeply saddened to read that you do not feel that our mission was properly executed. We appreciate you bringing your concerns to our attention and they will be shared with the private owner to review. We hope you give us another chance to make you a fan! Desirae/Guest Services
excessive wait times for food preparation
Business reply on Google
The prolonged wait you describe is alarming to hear about, Valued guest. We endeavor to provide each and everyone one of our guests with only the most sincere, heartfelt, and prompt service. Your immensely helpful feedback will be passed along for the owner to review and have the ability to take appropriate internal action. We are eager to prove we can do better and hope you are willing to give us that chance. Kayleigh/Guest Services