Firestone Complete Auto Care
🚗 Auto & Repair · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
Incorrect diagnosis led to unnecessary repairs and wasted money.
Business reply on Google
Hello Einar, thank you for bringing this to our attention. We're sorry to hear about your experience at our Candler Rd. location and understand how frustrating it must have been to pay for repairs that did not resolve your vehicle's shaking concern. We'd like the opportunity to have our management team review what occurred. Please send us a private message with your phone number, home address, the full address of the Firestone location you visited, and your invoice number (if available). We'd also appreciate knowing what resolution you are seeking. Thank you for contacting Firestone. ^Steve
Staff member provided poor service and failed to inflate tire properly.
Business reply on Google
Hello Myisha, this doesn't sound like our usual service, and we're sorry to hear that this was your experience with visiting our Atlanta store for tire service. If you'd like to discuss your concerns further, please email socialcare@bfrc.com with the complete details. We value your business with Firestone and hope to hear from you soon. ^Jason
customer charged unexpected inspection fee after refusing additional tire services
Business reply on Google
Hi, Matt. We strive to provide excellent service, and we apologize that yours was not as great as we would have liked at the Firestone on Buford Hwy NE. We take negative experiences very seriously, and we would like to ensure that your concerns regarding your alignment and tire service is addressed. Please email us at socialcare@bfrc.com with the details of your visit and the store location. We value your business with Firestone, and we look forward to receiving your email soon. ^Mariah
Staff refused to adjust tire pressure due to vehicle make
Business reply on Google
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
scheduled appointment ignored due to unannounced business closure
Business reply on Google
Hello Ryan, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Staff refused to install a purchased tire on the customer's vehicle.
Business reply on Google
Hello Khophe, we apologize for any negative experience you had at one of our stores, and we'd be happy to address your concerns. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Front desk staff member exhibited unprofessional and rude behavior.
Business reply on Google
Hello , our goal is to provide excellent service to each of our customers, and we apologize you had this negative experience with a staff member at one of our Atlanta store. We'd like to address this for you. Please email us at socialcare@bfrc.com with any other imperative details, the store's full address, your contact information, and your invoice number (if applicable). You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Staff refused to perform a quick tire repair for a fleet vehicle.
Business reply on Google
Hello JM, we are sorry to hear you had this experience with the long wait and the poor customer service at one of our Atlanta stores. We would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Staff attempted to upsell unnecessary tire sensor repairs.
Business reply on Google
Hello Eliyas, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care and we value your feedback. ^Cali
Technicians failed to perform required vehicle inspection and fluid checks.
Business reply on Google
Hello Talia, our goal is to provide excellent service to each of our customers, and we apologize you had this experience with your inspection service at one of our Atlanta stores. We'd like to learn more about your visit to this store. Please email us at socialcare@bfrc.com with any other imperative details, the store's full address, your contact information, and your invoice number (if applicable). You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
improperly secured vehicle parts and unprofessional staff behavior
Business reply on Google
Hello Felicia, thank you for sharing with us. We apologize for any negative experience you may have had with the customer service at one of our stores, and we'd like to learn more. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Staff ignored customer requests for assistance and failed to answer phones.
Business reply on Google
Hi Thomas, thank you for sharing this with us. We apologize for the negative tire service experience you had at our store, and we'd like to learn more. Please email us at socialcare@bfrc.com with the full details, store, and your contact information. We value your business with Firestone, good day. ^Lisa
Staff refused service despite prior confirmation of availability
Business reply on Google
Hello Richard, we are sorry to hear of the poor customer service you received from our Atlanta store. We would like to ensure this is addressed with our team. Please, send us an email to, socialcare@bfrc.com, with full details, your contact information, and the store's full address. Thank you for choosing Firestone, we look forward to your reply. ^Kristyn
Staff lacked technical knowledge and attempted to upsell unnecessary tire replacement.
Business reply on Google
Hey there, we apologize for the negative experience you had during your flat tire repair. We'd like to look into this further, so we can assist you. Can you please email us at socialcare@bfrc.com with the complete details of your visit, the store address, your invoice number from the service, and the best contact information for you(phone number/email). We value your business and thank you for choosing Firestone. ^Blake
The store manager failed to honor the scheduled appointment time.
Online reservation system fails to sync with in-store appointment scheduling
Business reply on Google
Hi Diego, we are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your full contact information. We value your business and thank you for choosing Firestone. ^Bryan
Technician damaged wheel stud and refused to accept responsibility.
Business reply on Google
Hello Gary, we are sorry to hear of this issue after tire service at our Atlanta store. We would like to investigate your concerns, please, send us an email to, socialcare@bfrc.com. We will need full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Kristyn
Brake repair failed prematurely and service fees are excessive.
Excessive wait time and failure to balance tires after installation.