Firestone Complete Auto Care
🚗 Auto & Repair · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times despite having a scheduled appointment
Business reply on Google
Hello Slava, we know that your time is valuable, and we apologize for your wait time for an inspection service. We want to ensure this is addressed. Please email us at socialcare@bfrc.com with the details. We appreciate your business with Firestone and look forward to hearing from you soon. ^Tiffany
Customer charged for unnecessary tire rotation on staggered wheels
Business reply on Google
Christian, We appreciate you sharing your experience with us. We're sorry to hear about the extended wait time, concerns regarding your tire rotation service, and the lack of communication about your staggered wheel setup. We understand your frustration and would like the opportunity to have our management team review your visit. Please email socialcare@bfrc.com with your phone number, home address, the full address of the store you visited, your invoice number (if available), and the resolution you are seeking. Thank you for contacting and considering Firestone. ^Steve
Technician falsely claimed tires failed inspection to force a purchase.
Business reply on Google
Hello Chris, we're sorry to hear of these issues that have occurred while visiting our Charlotte store for inspection service. If you would like to discuss this with us, please email socialcare@bfrc.com. We will need the complete details. You are a valued Firestone customer, and we hope to hear from you soon. ^Jason
excessive wait time for tire replacement despite having an appointment
Business reply on Google
Hello Rohit, we are sorry to hear of the poor treatment you received from our teammate at our store in Charlotte, and would like to address your concerns. Please send an email to socialcare@bfrc.com with the complete details and your contact information. We value your business with Firestone, and hope to hear from you soon. ^Sarah
Final bill exceeded quote and staff failed to provide detailed invoice
Business reply on Google
Hello Richard Holder, we are sorry to hear of the long wait, pricing concerns, and poor treatment you received while visiting our Charlotte store for tire service and other repairs. If you would like to discuss your concerns with us please feel free to email socialcare@bfrc.com. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Incomplete vehicle repairs requiring multiple return visits to the shop.
Business reply on Google
Hello Shannon, we're sorry to hear that you had to return for alignment service to be corrected at our Charlotte store. We would like to make sure this is addressed with our team. Please email socialcare@bfrc.com with full details. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
Excessive wait time for oil change and poor communication
Business reply on Google
Hello Danny, we understand that long service times can be extremely frustrating and can cause big inconveniences. We are sorry this happened with your oil change at one of our Charlotte stores and would be happy to address this matter with our team. Please email socialcare@bfrc.com with the complete details. We appreciate your business with Firestone and look forward to assisting you. ^Tiffany
Improper radiator repair caused transmission damage and poor claims communication.
Business reply on Google
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Long wait time due to broken inspection equipment
Improper gasket installation caused total oil loss and vehicle breakdown.
Business reply on Google
Hello Apryl, we are sorry to hear of these issues that occurred after gasket replacement at our Charlotte store, and would like to ensure your concerns are properly addressed with our team. Please email socialcare@bfrc.com with full details. We value you as a Firestone customer and look forward to hearing from you. ^Harley
Vehicle sustained significant damage during brake service at the shop.
Business reply on Google
Hello Matthew, we are sorry to hear that you had a negative experience at one our store. We would like to learn the details of your visit, to ensure your concerns are addressed. Please email socialcare@bfrc.com with full details. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
The business charged excessive prices for spark plugs.
Business reply on Google
Hi Manuel, we are sorry to hear of your pricing concerns for your spark plug service at our store in Charlotte, and would be happy to address them. Please send an email to socialcare@bfrc.com with full details and your contact information. You are a valued Firestone customer, and we look forward to your reply. ^Sarah
Incompetent tire service and poor communication regarding appointment and vehicle status.
Business reply on Google
Hello P Diggz, we are sorry to hear of the issues that occurred while visiting our Charlotte store for a tire change. We would like to investigate your concerns. Please email socialcare@bfrc.com with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Deceptive billing practices and unnecessary service upselling at the shop.
Business reply on Google
Hello Akio, we can only imagine how upsetting this experience must have been, and we strive to provide the best customer service possible at each store. We would like to ensure these concerns are addressed by the correct team. Please email SocialCare@bfrc.com so we can assist. Thank you for being a loyal Firestone customer. ^Jason
staff displayed unprofessional behavior and comments in front of customers
Business reply on Google
Hello demario, we are sorry to hear of the poor treatment you received while visiting our Charlotte store for service. We would like to address this with our team. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone, and we hope to hear from you. ^Bryan
Business attempted to overcharge for unnecessary repairs and inflated parts costs.
Business reply on Google
Hello Davie, We understand your frustration regarding your visit for an overheating, and we'd like to have your concerns addressed by the appropriate team. Please email us at socialcare@bfrc.com with the details, and your contact information. We appreciate you contacting Firestone Complete Auto Care. ^Cali
Charged for unperformed services and excessive wait times.
Business reply on Google
Hello , We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Technician damaged vehicle rim and stripped wheel lug nuts during service.
Business reply on Google
Hello Ryan, we are sorry to hear of the issues that occurred with your rim during service from our Charlotte store. We would like to have the opportunity to investigate your concerns. Please email socialcare@bfrc.com with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
improper tire pressure and alignment issues after service
Business reply on Google
Hello Alejandro, we are sorry to hear of the poor customer service you received while visiting our Charlotte store. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, the store's full address, and your invoice number. Thank you for choosing Firestone, we hope to hear from you. ^Harley
Staff failed to perform requested car inspection and oil change services.
Business reply on Google
Hello Kayvan, I apologize that this was your experience with customer service at this location. We would like to help have your concerns addressed as we understand your frustration. If you'd like, please email socialcare@bfrc.com with your contact information, and any other important details of your visit. We look forward to hearing form you, and thank you for choosing Firestone. ^Nicholas