Firestone Complete Auto Care
🚗 Auto & Repair · Columbia
total experiences
replied on google
Most reported issues
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Experiences
Technicians replaced wrong tires and failed to repair the existing leak.
Business reply on Google
Hello Trisha, we are sorry to hear of this issue after tire service at our Columbia store. We would like to investigate your concerns. Please email socialcare@bfrc.com with the complete details. You are a valued Firestone customer, and we hope to hear from you soon. ^Jason
Excessive seven hour wait time for a simple battery replacement.
Business reply on Google
Thank you so much for the positive feedback!! We are glad to hear we provided great customer service! We appreciate your business and look forward to seeing you again soon!, Firestone.^Steve
Staff provided poor service and attempted to upsell unnecessary tire replacement.
Business reply on Google
Hello Kimberlyn Stergas, we are sorry to hear of the misdiagnosis and poor treatment you received while visiting our Columbia store for a tire repair. If you would like to discuss your concerns with us please feel free to email socialcare@bfrc.com. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Staff failed to contact warranty company and provided false status updates.
Business reply on Google
Hello kayla woodard, we are sorry to hear of the issues that occurred while visiting our Columbia store for warranty service. We would like to investigate your concerns. Please email socialcare@bfrc.com with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
The business attempted to overcharge for refrigerant services.
Business reply on Google
Hello Vanesa, Thank you for bringing your service concerns to our attention. We'd like to look into this for you. Please email us at socialcare@bfrc.com with these details, your invoice number from the service, and your contact information. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Staff failed to check in customer for scheduled wheel alignment appointment.
Business reply on Google
Hello Rodney, we are sorry to learn about the poor customer service you received from a staff member at one of our Columbia stores. If you would like to discuss your concerns with us, please email socialcare@bfrc.com with the complete details. We value your business with Firestone and hope to hear from you soon. ^Tiffany
Poor repair quality and failure to resolve a reimbursement claim
Shop performed unnecessary repairs and refused to issue a refund.
Business reply on Google
Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.
Technician error caused recurring oil leaks and additional vehicle damage
Business reply on Google
Hello, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email socialcare@bfrc.com with the details of your visit, store's full address, and your contact information? We value you as a Firestone customer, and we hope to receive your email soon. ^Jason
Excessive wait time and new mechanical issues following tire installation.
Business reply on Google
Hello, Rebecca. We never like to hear that one of our customers had a poor experience at our Columbia location, and we're here to help. If you'd like further assistance regarding your visit, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with Firestone, and we hope to hear from you soon. ^Mariah
Technicians failed to diagnose vehicle issues and damaged remote start feature.
Business reply on Google
Hello Kandice, we are sorry to hear about the long wait for service at our Columbia store. We would like to ensure your concerns are addressed. Please email socialcare@bfrc.com with full details. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
Excessive wait time for tire sensor replacement and poor communication.
Business reply on Google
Hello Ronald, We're sorry to hear that you experienced a long wait during your last visit. We'd like to look into this for you. Please email us at socialcare@bfrc.com with the details, store, and your contact information. We value your business with us at Firestone Complete Auto Care. ^Cali
Staff provided poor service, lied to customer, and left car smelling.
Business reply on Google
Hello Brittany, we're sorry to hear of the issues that occurred while visiting our Columbia store for tire and alignment services. If you would like to discuss this with us, please feel free to email socialcare@bfrc.com. Please provide complete details, so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
The scheduled tire rotation service took over two hours to complete.
Business reply on Google
Hello Jerome, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns about what happen during your appointment to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care. ^Cali
Six hour wait for tire repair without service being performed
Business reply on Google
Hello Tiffany, We value your time, and we apologize for the 6 hour long wait that you experienced during your visit. We'd like to make sure that this is addressed. Please email us at socialcare@bfrc.com with the details of your visit, and your contact information. We value your business at Tires Plus, and hope to hear from you soon.
Staff failed to properly inspect a tire, leading to a blowout.
Business reply on Google
Hello Bre, we are sorry to hear of the lack of customer service you received while visiting our Columbia store. We would like to make sure your concerns are addressed. Please email socialcare@bfrc.com with full details. We value you as a Firestone customer, and hope to hear from you soon. ^Steve
Incorrect battery diagnosis caused unnecessary repair delays and poor customer service
Business reply on Google
Hello Cory, We understand your frustration regarding your visit for an alignment, and we'd like to have your concerns addressed by the appropriate team. Please email us at socialcare@bfrc.com with the details, and your contact information. We appreciate you contacting Firestone Complete Auto Care. ^Cali
The business charged excessive diagnostic and service fees compared to competitors.
Business reply on Google
Hello, Chiquita. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction with the Firestone in Columbia, SC. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Business attempted to upsell unnecessary tire replacements and repairs
Business reply on Google
Hello there, Your satisfaction is important to us and we'd like to investigate any service concerns that you may have. Please feel free to email us at socialcare@bfrc.com with full details, the store, and your contact information. We appreciate your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Technician damaged vehicle parts and performed an incorrect wheel alignment.
Business reply on Google
Hello, there. We are truly saddened that your experience at the Firestone on 106 Clemson Rd was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction caused by the work of our techs. We take negative experiences very seriously, and we would like to ensure that your concerns with your vehicle and its parts are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah