Firestone Complete Auto Care
🚗 Auto & Repair · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect parts quotes and excessive labor charges.
Business reply on Google
Hello, there. Firestone strives to provide a 5-star experience for all our customers, and we truly apologize for any dissatisfaction in the service you received on Orion Pl. We'd like to ensure the wrong part numbers that were provided to you are addressed. Please, feel free to email us with your concerns at socialcare@bfrc.com. Be sure to provide us with the store location, and your contact information. We look forward to your email, and thank you for choosing Firestone. ^Mariah
excessive wait time for scheduled vehicle maintenance services
Business reply on Google
Hello Chris, we are sorry to hear about your appointment not being honored at the scheduled time while visiting our Columbus store. We would like to have this matter addressed for you. Please email socialcare@bfrc.com with the complete details. You are a valued Firestone customer, and we look forward to your reply. ^Tiffany
Business damaged vehicle rim and failed to compensate for repair costs.
Business reply on Google
Hello, Jed. Thank you for making us aware of your experience. Your satisfaction is important to us, and we apologize for any inconvenience caused by what happened to your tire rim. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
The shop failed to perform requested services and had long wait times.
Business reply on Google
Hello, Roda. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction with the Firestone on 8510 Orion Blvd. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
mechanics failed to fix vehicle and caused additional damage
Business reply on Google
Hello, Dona. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction at the Firestone on 8510 Orion Pl. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
Unnecessary repairs recommended and brake issue remains unresolved after service.
Business reply on Google
Hello, Ross. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Vehicle repair took three days instead of the promised one day.
Business reply on Google
Hello, Josh. We are truly saddened that you did not get your vehicle back until later than ensured. We strive to provide excellent service, and we apologize that yours was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
The final price was significantly higher than the advertised coupon price.
Business reply on Google
Hello Sam, we are sorry to hear of your pricing concerns, and we would be happy to address them. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and your invoice number. You are a valued Firestone customer, and we look forward to your reply. ^Steve
Service completion times consistently exceed the estimated wait times provided.
Business reply on Google
Hello there, We can only imagine your frustration with this. Please send us an email at socialcare@bfrc.com with the complete details, so we can get the appropriate team involved to look into this. We value your business with us, and look forward to hearing from you. Thank you for reaching out to Firestone Complete Auto Care. ^Cali
Unnecessary upselling attempts and long wait times for scheduled service.
Business reply on Google
Hello Bailey, we are sorry that you had a negative experience while visiting our Columbus store. We would like to offer our assistance with this matter. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your reply. ^Bryan
Staff refused to check vehicle fluids and ignored safety concerns.
Business reply on Google
Good afternoon Chastity, we apologize our team was unable to squeeze in more services on your vehicle. We can understand your frustration and want to be sure this is addressed with you. So we may assist, please feel free to email us at socialcare@bfrc.com with full details of your visit, invoice number, and your contact information. We appreciate your business with Firestone, and look forward to assisting you. ^Nicholas
Staff attempted overcharging and refused to return the customer's vehicle.
The business failed to meet promised repair timelines causing missed work.
Business reply on Google
Hello Rhonda , we know that your time is valuable, and we apologize for your wait time for a service . We want to ensure this is addressed. Please email us at socialcare@bfrc.com with any other imperative details, the store's full address, any applicable invoice numbers and your contact information. We appreciate your business with Firestone and look forward to hearing from you soon. ^Shonya
The service was significantly delayed and the staff lacked professional competence.
Neglected to order parts and caused battery failure during vehicle storage.
Business reply on Google
Hello, Emily. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
The customer experienced excessive wait times for a vehicle service.
Business reply on Google
Hello Jared, and thank you for your review. We apologize about your experience and delay in service at this location. We'd like to properly address your concerns and get to a resolution that works. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details of your visit. Thank you for choosing Firestone, and we hope to receive your email soon. ^Nicholas
Technician failed to repair the tire leak as requested.
improper mechanical repairs and failure to complete promised work
Business reply on Google
Hello, Tyler. We are regret to hear about the trouble that you are experiencing after receiving brake service at our Columbus Firestone Complete Auto Care location. We value you as a customer and would like to investigate your concerns and offer our assistance to ensure that your concerns are addressed. Please send us an email at socialcare@bfrc.com with a link to your review, your contact information, and the invoice number from this visit so we can escalate your concerns to management and ensure your concerns are addressed. We look forward to hearing from you shortly. ^Steven
The business provided excessive price quotes for standard automotive repairs.
The shop provided a dishonest and overpriced repair estimate.