Firestone Complete Auto Care
🚗 Auto & Repair · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Poor quality repairs and loose wheel lugs caused vehicle damage
Business reply on Google
Hi, Luc. We truly strive to provide an excellent appointment experiance, and we apologize for the poor service you received at the Firestone on Highway 70 S. Please email us at socialcare@bfrc.com with the details of your visit and the store location. We value your business with Firestone, and we look forward to receiving your email soon. ^Mariah
Long wait times and poor communication regarding vehicle repairs.
Business reply on Google
Hello Alex, we are sorry to hear about the long wait for service at our Bellevue store. We would like to ensure your concerns are addressed. Please email socialcare@bfrc.com with full details. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
Staff ignored customer and exhibited racially motivated disrespectful behavior
Business reply on Google
Hello Dtha Gamma, we are sorry to hear of the poor treatment you received while visiting our Bellevue store for a tire diagnostic. We would like to address this with our team. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone, and we hope to hear from you. ^Bryan
Appointment was not honored after vehicle was dropped off
Business reply on Google
Hello Sherri, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns about what happen during your appointment to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care. ^Cali
Mechanics caused additional damage to the vehicle during an inspection.
Business reply on Google
Hello Rebeca, We'd like to ensure that any customer service concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information? We value you as a Firestone Complete Auto Care customer. ^Cali
Incomplete wheel alignment service charged at full price
Business reply on Google
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Staff failed to provide timely updates or service as promised.
Incompetent service and failure to communicate vehicle repair status
Repeated service failures and damage caused to vehicle washer fluid line.
Business reply on Google
Hello JW, we are sorry to hear of the issues that occurred after service from our Bellevue store, and that you've had to return multiple times for service to be corrected. We would like to have the opportunity to investigate your concerns. Please email socialcare@bfrc.com with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Diagnostic fee paid but check engine light issue remains unresolved.
Business reply on Google
Hello Juan, Thank you for sharing this with us. We are very sorry to hear that the service perfromed at our store did not resolve the issue, and would be happy to assist you with this matter. Please feel welcome to email us at socialcare@bfrc.com with full details, store's full address, your contact information, and any related invoice number. We value your business with Firestone, and hope to hear from you soon. ^Sarah
Technician damaged tire by drilling an unnecessarily large hole during repair.
Business reply on Google
Thank you for sharing this with us, Samer. We are very sorry to hear that you had such a negative experience with your recent tire service during this visit to our store, and truly apologize for any dissatisfaction. This type of experience isn't what we stand for, and we'd like to have our management team address your concerns. For continued support, please feel welcome to email us at socialcare@bfrc.com with your contact information, store location, the complete details, and your invoice number. We value your business, and thank you for choosing Firestone for your auto care needs. ^Sarah
Technician failed to replace all lug nuts after tire service.
Business reply on Google
Hello Haley, we're sorry to hear of the issues that occurred while visiting our Bellevue store. If you would like to discuss this with us, please feel free to email socialcare@bfrc.com. Please provide complete details, the store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Vehicle returned with paint damage after excessive service delays
Business reply on Google
Hello, Emily. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
Technicians failed to replace lug nuts and lost the locking key.
Business reply on Google
Hello Pia, we are sorry to hear of the poor customer service you received while visiting our Bellevue store for brake service. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
Excessive wait time and dishonest communication regarding service timeline.
Business reply on Google
Hello Michael, we are sorry to hear of your long wait for tire service at our Bellevue store. We would be happy to address this with our team. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and your invoice number. We appreciate your business with Firestone and look forward to hearing from you soon. ^Steve
poor communication and rude staff during tire service
Business reply on Google
Hello Dorian, we are sorry to hear of the poor treatment you received while visiting our Bellevue store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
Staff refused to perform a simple diagnostic for a traveling customer.
Business reply on Google
Hello Fred, we are sorry to hear of the poor treatment you received while visiting our Bellevue store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
shop failed to order parts or communicate status for scheduled appointment
Business reply on Google
Hello, there. Thank you for making us aware of your experience. Your satisfaction is important to us, and we apologize for any inconvenience. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. This is to ensure your concerns are addressed by the appropriate team. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Excessive delays and poor communication regarding tire replacement appointment
Business reply on Google
Hello Christopher, we are sorry to hear of this long wait for tire service and the lack of communication from our Bellevue store. We would like to make sure this is addressed. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We appreciate your business with Firestone, and hope to hear from you soon. ^Bryan
Technician failed to replace oil filler cap after service