Firestone Complete Auto Care
🚗 Auto & Repair · Orlando
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business provided an unnecessary and overpriced repair quote.
Business reply on Google
Hello Jimi, we are sorry to learn about this misdiagnosis with your son's A/C repairs at our Orlando store and would like to address this matter for him. Please have your son email socialcare@bfrc.com with the complete details. You are both valued Firestone customers, and we look forward to your reply. ^Tiffany
Incomplete vehicle repairs and damage caused to the hood mechanism.
Business reply on Google
Hello John Soriano, MS, CH, we are sorry to hear that your appointment for brake and oil change services at our Orlando store was not honored. We understand how frustrating this would be and would like to offer our assistance. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone and hope to hear from you. ^Bryan
Vehicle alignment appointment delayed by several hours
Business reply on Google
Hello, Joel. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, the store location, and contact information. We value your business, and thank you for choosing Firestone. ^Mariah
Customer alleges unnecessary repair charges for a wheel stud replacement.
The business charged inconsistent and significantly higher prices for the same service.
Business reply on Google
Hi, thank you so much for the five-star review! From brake service to new tires to engine inspections and more, we’ll be here whenever your vehicle needs us.
Rude staff and repeated failure to resolve vehicle repair issues.
Business reply on Google
We love hearing about your great experience at our location! Next time you need an oil change, tire rotation, engine maintenance or any other tire or auto services, we’ll be here to offer the same five-star complete auto care experience.
unauthorized vehicle repairs performed and unprofessional staff interaction
Business reply on Google
Hello Jeffrey Fanjul, we are sorry to hear of the poor treatment you received while visiting our Orlando store for brake service. We would like to address this with our team. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone, and we hope to hear from you. ^Bryan
Employee was rude and disrespectful to the customer.
Business reply on Google
Hello Gabriela, We'd like to ensure that any customer service concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information? We value you as a Firestone Complete Auto Care customer. ^Cali
Staff member was rude and unprofessional to a new customer
Business reply on Google
Hello Leinot, we are sorry to hear about this poor customer service you received from our Orlando store concerning your appointment, and would like to address this with our team. Please email socialcare@bfrc.com with full details. We value you as a Firestone customer and hope to hear from you. ^Harley
The vehicle was not serviced after a four hour wait.
Business reply on Google
Hello, your satisfaction is important to us, and we'd like to investigate any service concerns that you may have. Please feel free to email socialcare@bfrc.com with the complete details. We value your business with Firestone and hope to hear from you soon. ^Jason
The business misdiagnosed vehicle issues requiring multiple unnecessary repair visits.
Business reply on Google
Hello Garrett, we are sorry to hear of the long wait, misdiagnosis, and poor customer service you received while visiting our Orlando store. If you would like to discuss your concerns with us please feel free to email socialcare@bfrc.com. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Excessive wait times and poor communication regarding tire repair services.
Business reply on Google
Hello, Harol. We strive for a 5 star experiance, and we're here to help with your concerns regarding your negative experiance. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Technician damaged wheel rim and broke wheel studs during tire service.
Business reply on Google
Hello Gianni, we are sorry to hear of the issues that occurred during tire service from our Orlando store. We would like to have the opportunity to investigate your concerns. Please email socialcare@bfrc.com with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Long wait times and incorrect vehicle alignment service performed.
Business reply on Google
Hello, Clayson. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction with the Firestone in Orlando, FL. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Excessive wait times and potential upselling practices at the service center.
Business reply on Google
Hello Carlia, we are sorry to hear of the long wait and poor customer service you received while visiting our Orlando store for tire service. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
Incorrect radiator installation and refusal to accept responsibility for vehicle damage
Business reply on Google
Hello Julio, Thank you for sharing the details of your experience. We pride ourselves on delivering nothing but the best in product and service quality, and apologize for any dissatisfaction with your service at our store. We understand how upsetting this has been, and would like to have our management team address your concerns. Please feel welcome to email us at SocialCare@bfrc.com with your contact information, store location, the details of this experience, any related invoice number, and we will be happy to further assist you. We hope to hear from you soon, and look forward to working with you to resolve this. Thank you for choosing Firestone for your auto care needs. ^Sarah
Technicians damaged the oil drain plug during an oil change.
Incompetent service, unnecessary upselling, and damage caused to vehicle lug nuts.
Long wait times and incorrect installation of a new tire.
Excessive delays and poor communication regarding vehicle maintenance service