Firestone Complete Auto Care
🚗 Auto & Repair · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
Appointment not in system and parts were unavailable
Business reply on Google
Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!
Shop held vehicle for three days without performing requested repairs
Business reply on Google
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
Technician failed to fix vehicle after expensive repairs and poor communication.
Business reply on Google
We love hearing about your great experience at our location! Next time you need an oil change, tire rotation, engine maintenance or any other tire or auto services, we’ll be here to offer the same five-star complete auto care experience.
Inability to perform alignment due to equipment incompatibility and long wait
Customer overcharged for oil change and wiper blades
Business reply on Google
Hello Kishan, We'd like to learn more about your fee experience. Please email us at socialcare@bfrc.com with the complete details of your experience, the store, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care. ^Cali
Vehicle was not serviced despite a scheduled appointment and long wait.
Business reply on Google
Hello Sadia, we are sorry to hear of the lack of customer service you received while visiting our Pittsburgh store. We would like to make sure your concerns are addressed. Please email socialcare@bfrc.com with full details. We value you as a Firestone customer, and hope to hear from you soon. ^Steve
Technician failed to perform oil change and repair as promised
Business reply on Google
Hello Millie, we strive to provide the best service possible to our customers, and we apologize for any issues you may have encountered at one of our Pittsburgh locations with your daughters Jeep. If you would like to discuss this further, kindly email socialcare@bfrc.com with complete details, and your contact information. We appreciate your business and eagerly await your response, Firestone. ^ James
Excessive wait time and unauthorized access to the vehicle interior.
Business reply on Google
Hello, Jeffrey. Thank you for making us aware of your experience. Your satisfaction is important to us, and we apologize for any inconvenience caused by your concerns regarding your long wait for a brake inspection. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Long wait time and improper tire inflation and alignment documentation.
Business reply on Google
Hello, Camille. We never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance regarding your alignment service, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with Firestone, and we hope to hear from you soon. ^Mariah
Staff attempted to coerce customer into paying for potential repair damage
Business reply on Google
Hello Ryan, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Staff failed to honor discounts, warranties, and follow-up communication commitments.
Business reply on Google
Hello CM, we are sorry to hear of the poor treatment you received while visiting our Pittsburgh store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
improper alignment and failure to report seized bolts
Business reply on Google
Hello Tyree, We are truly saddened that your experience was not as great as we would have liked. We would like to ensure that your concerns are addressed by the management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your full contact information. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Technician failed to resolve brake squeaking and exhibited unprofessional behavior
Business reply on Google
Hello Raynelle, we're sorry to hear of the issues that occurred while visiting our Pittsburgh store. If you would like to discuss this with us, please feel free to email to socialcare@bfrc.com. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Improper mechanical repair caused engine failure and safety hazards.
Business reply on Google
Hello Nicholas, we are sorry to hear you experienced these issues after service at our Pittsburgh store. We would like to address your concerns, please email us at socialcare@bfrc.com. Please provide the complete details, the store's full address, your contact information, and your invoice number. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
Poor communication regarding stock availability and unprofessional staff behavior.
Business reply on Google
Hello Paige, we are sorry to hear of the poor treatment you received while contacting our Pittsburgh store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
Mechanic error caused vehicle breakdown and unsafe driving conditions
Business reply on Google
Hello Alexa, we are sorry to hear of these issues that have occurred while visiting our Pittsburgh store. We would like to assist and investigate your concerns. Please feel free to email socialcare@bfrc.com. We will need full details, your contact information, and your invoice number(s). You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Staff unprofessionalism, poor vehicle repair quality, and lack of cleanliness.
Business reply on Google
Hello, Karl. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah
Staff refused to perform inspection based on arbitrary vehicle requirements.
Shop failed to perform requested services and provided poor communication.
Staff attempted unnecessary repairs and sabotaged the vehicle steering system.