Firestone Complete Auto Care
🚗 Auto & Repair · Rochester
total experiences
replied on google
Most reported issues
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Experiences
excessive wait time for a single tire replacement
The shop lacks technicians qualified to service a specific vehicle model.
Business reply on Google
Connor, Thank you so much for the positive feedback!! We are glad to hear we provided great customer service! We appreciate your business and look forward to seeing you again soon!, Firestone.^Steve
The business charged an excessive fee for an AC system diagnosis.
Business reply on Google
Hello Chris, we are sorry to hear about your pricing concerns and would be happy to address them. Please email socialcare@bfrc.com with the complete details, so we can assist you with this. You are a valued Firestone customer, and we look forward to your reply. ^Tiffany
Staff member was condescending and rude to the customer.
Business reply on Google
Hello Tami, we are sorry to learn about the poor customer service you received from a staff member at one of our Rochester stores. If you would like to discuss your concerns with us, please email socialcare@bfrc.com with the complete details. We value your business with Firestone and hope to hear from you soon. ^Tiffany
Staff was rude and incorrect regarding warranty records for purchased tires.
Business reply on Google
Hello, Brandon. We're sorry to hear that your visit wasn't as satisfactory as it could have been at the Elm Ridge Center Drive location. We'd like to ensure your concerns regarding unfriendly staff are addressed. Please email us at socialcare@bfrc.com with these details of your visit, the store location, and contact information. We truly value your business with Firestone, and we look forward to hearing from you soon. ^Mariah
Technician failed to torque lug nuts causing wheel detachment while driving
Vehicle engine damaged during routine oil change service
Business reply on Google
Hello Amber, we are sorry to hear of your overall negative experience during your visit to our Rochester store. We would like to make sure each of your concerns are addressed. Please email socialcare@bfrc.com and provide full details. We value you as a Firestone customer, and hope to hear from you. ^Steve
Excessive wait time for vehicle repairs and lack of staff communication.
Business reply on Google
Hello Danielle, we are sorry to hear of the long wait and poor customer service you received while visiting our Rochester store. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
The business installed cheaper parts than the ones paid for.
Business reply on Google
Hello , We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Appointment was not confirmed and tires were not held as promised.
Business reply on Google
Hello Frank, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Mechanic attempted to charge for unnecessary brake repairs
Business reply on Google
Hello Tania, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Staff failed to honor scheduled appointment and tire reservation
Business reply on Google
Hello T M, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued customer, and we look forward to hearing from you.
Technicians refused to perform requested service due to lack of tools.
Business reply on Google
Hi, thank you so much for the five-star review! From brake service to new tires to engine inspections and more, we’ll be here whenever your vehicle needs us.
Long repair delays and poor service at the Greece location.
Business reply on Google
Hello John, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care and we value your feedback. ^Cali
mechanics providing dishonest recommendations for unnecessary vehicle repairs
Business reply on Google
Hello Joseph, thank you for informing us about your recent experience following your inspection services at one of our Rochester locations, and we are sorry to hear about it. We understand your concerns and would like our management team to address them. For assistance, please contact us at socialcare@bfrc.com. We appreciate the opportunity to assist you and thank you for choosing Firestone. ^James
poor communication regarding vehicle repairs and high staff turnover
Business reply on Google
Hello Lisa, we are sorry to hear of the poor customer service you received while visiting our Rochester store. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
Technicians failed to perform requested alignment and balancing services correctly.
Business reply on Google
Hello Taha, we're sorry to hear of the issues that occurred while visiting our Rochester store. If you would like to discuss this with us, please feel free to email to socialcare@bfrc.com. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Technicians caused an oil leak after performing an oil change.
Technicians failed to tighten lug nuts, causing a dangerous vehicle malfunction.