Firestone Complete Auto Care
🚗 Auto & Repair · Virginia Beach
total experiences
replied on google
Most reported issues
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Experiences
Poor service, long wait times, and unresolved recurring vehicle issues.
Business reply on Google
Hello t fitz, we are sorry to hear of the pricing concerns that you experienced, and that your appointment for AC service at our Virginia Beach store was not honored. We understand how frustrating this would be and would like to offer our assistance. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone and hope to hear from you. ^Bryan
Vehicle was not serviced after a week despite a confirmed appointment.
Business reply on Google
Hello Michael Marr, we are sorry to hear that your appointment for an AC Diagnostic at our Virginia Beach store was not honored. We understand how frustrating this would be and would like to offer our assistance. Please email socialcare@bfrc.com with full details so that we may further assist you. We value your business with Firestone and hope to hear from you. ^Bryan
Front desk staff member is unhelpful and lacks knowledge
Business reply on Google
Hello Azya, we are sorry to hear of the lack of customer service you received from our teammate while visiting our store in Virginia Beach, and would like to make sure your concerns are addressed. Please feel welcome to email us at socialcare@bfrc.com with full details and your contact information, so we can help. We value your business with Firestone and hope to hear from you soon. ^Sarah
Inaccurate website hours and unhelpful staff prevented vehicle pickup.
Business reply on Google
Hello Xzavier, we are sorry that this was not a good visit to our Virginia Beach store. We would like to learn the details of your experience, to ensure your concerns are addressed. Please email socialcare@bfrc.com with full details. You are a valued Firestone customer, and we hope to hear from you. ^Steve
Repeated poor quality vehicle repairs requiring multiple tows
Business reply on Google
Hello Chris, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Technician incorrectly failed vehicle inspection due to LED headlight bulbs.
Business reply on Google
Hello Don, your satisfaction is important to us, and we'd like to investigate any service concerns that you may have. Please feel free to email us at socialcare@bfrc.com with the complete details, store's full address, and your contact information. We value your business with Firestone and hope to hear from you soon. ^Jason
Long wait times and unprofessional staff behavior reported.
Business reply on Google
Hello, there. Thank you for making us aware of your experience. Your satisfaction is important to us, and we apologize for any inconvenience. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. This is to ensure your concerns are addressed by the appropriate team. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Technicians failed to perform requested services and damaged the vehicle battery.
Business reply on Google
Hello Joe, Our goal is to provide excellent service to each of our customers, and we'd like to learn more about your visit. Please email us at socialcare@bfrc.com with the complete details, and your contact information. We appreciate your business, and look forward to making this right. Thank you for choosing Firestone Complete Auto Care. ^Cali
Manager refused to refund overcharged amount after insurance adjustment.
Business reply on Google
Hello Joe, This doesn't sound like our usual service, and we definitely want to ensure that you are a satisfied customer. Please email us at socialcare@bfrc.com with these details, your invoice number and your contact information. Thank you for reaching out to Firestone Complete Auto Care. We look forward to working with you to get this resolved. ^Cali
Firestone caused extensive vehicle damage and is now ignoring the customer.
Business reply on Google
Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
The vehicle alignment remains incorrect after multiple service attempts.
Business reply on Google
Hello Kevin, and thank you for your review. We apologize that this was your experience with alignment service at this location. We understand how frustrating this can be and want to address your concerns with service. Please email socialcare@bfrc.com with your contact information,, invoice number from service, and any other pertinent details of your visits. Thank you for choosing Firestone, and we hope to receive your email soon. ^Nicholas
Vehicle remains unrepaired and smoking after expensive service and poor communication.
Business reply on Google
Hello, Kat. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
The shop provided inaccurate diagnostics and significantly overpriced repair quotes.
The business refused to perform a quick tire rotation service immediately.
Technicians attempted unnecessary repairs and incorrectly serviced vehicle fluids.
Staff were unprofessional regarding wait time and tire availability.
Business reply on Google
Hi there, thank you for bringing this to our attention. We know your time is valuable and we apologize for any inconvenience caused by the extended wait. Please feel welcome to email us at socialcare@bfrc.com. Be sure to include the details of your experience, your invoice number, and the best contact information for you. We value your business with Firestone and look forward to receiving your email. ^Bryan
The business failed to honor the scheduled appointment time.
Business reply on Google
Chris, thank you for bringing this to our attention. We know your time is valuable and we apologize for any inconvenience caused by the extended wait. Please feel welcome to email us at socialcare@bfrc.com. Be sure to include the details of your experience, your invoice number, and the best contact information for you. We value your business with Firestone and look forward to receiving your email. ^Bryan
Excessive wait time and poor communication regarding vehicle service status.
AC repair failed to fix issue and refund was denied
overpriced services and unnecessary repair recommendations