Firestone Complete Auto Care
🚗 Auto & Repair · Washington
total experiences
replied on google
Most reported issues
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Experiences
Shop attempted unnecessary repairs and refused service for a simple battery.
Staff damaged vehicle and lied to avoid accountability for the repairs.
Business reply on Google
Hello, we are sorry to hear of any issues that occurred during your visit to our Washington store, and would like to hear more. Please email socialcare@bfrc.com with full details so we can address any concerns you may have. Thank you for visiting Firestone. ^Harley
Excessive wait time for an oil change after scheduling error
Business reply on Google
Hello Shane, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns about what happen during your oil change appointment to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care. ^Cali
Oil change took two and a half hours despite having an appointment.
Business reply on Google
Hello Travis, We're sorry to hear that you experienced a 2½ hours long wait during your last appointment for an oil change. We'd like to look into this for you. Please email us at socialcare@bfrc.com with the details, store, and your contact information. We value your business with us at Firestone Complete Auto Care. ^Cali
Shop failed to mount tires and sold old dry rotted inventory
Business reply on Google
Hello, Ezra. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
The business provides poor service, high prices, and low quality products.
Business reply on Google
Hello Ethan, we appreciate you for sharing this with us. Our goal is to provide excellent service to each of our customers, and regret hearing that this service did not meet your expectations. We understand how upsetting this has been, and would like to hear more details regarding this visit to our store. For continued support, please feel welcome to email us at socialcare@bfrc.com with your contact information, store location, the details of your experience, and any applicable invoice number. We value your business, and hope to receive your email soon. Thank you for choosing Firestone for your auto care needs. ^Sarah
Customer overcharged for oil change without prior disclosure of pricing.
Business reply on Google
Hello Vicente, This doesn't sound like our usual service, and we definitely want to ensure that you are a satisfied customer. Please email us at socialcare@bfrc.com with these details, your invoice number and your contact information. Thank you for reaching out to Firestone Complete Auto Care. We look forward to working with you to get this resolved. ^Cali
Mandatory inspection fee and overpriced battery replacement costs
Business reply on Google
Hello and thank you for making us aware of your experience, Luke. We'd like to get management involved to address this. Please email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Vehicle repairs were incomplete despite payment of twenty-five hundred dollars.
Business reply on Google
Hello Adlens, we are sorry to hear of the poor customer service you received while visiting our Washington stores. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^James
Technician improperly installed tire and failed to replace a lug nut.
Business reply on Google
Hello John, we are sorry to hear of this misdiagnosis with the tire patch, and would like to address this for you. Please, email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and your invoice number. You are a valued Firestone customer, and we look forward to your reply. ^Steve
Technicians failed to perform requested maintenance and damaged vehicle components.
Business reply on Google
Thank you so much for taking the time to give us a 4-star rating, Leichardti - it's truly appreciated! Thank you for choosing Firestone! ^Shonya
Vehicle damaged by staff and business failed to provide adequate reimbursement
Business reply on Google
Hello Elizabeth, we're sorry to hear of the issues that occurred while visiting our Washington D.C. store. If you would like to discuss this with us, please feel free to email to socialcare@bfrc.com. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Excessive wait time for oil change and tire rotation service.
Business reply on Google
Hello, we are sorry to hear about the long wait for service at our Washington D.C. store. We would be happy to address your concerns. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. Thank you for choosing Firestone, and we look forward to your response. ^Bryan
The shop provided an excessively high price quote for vehicle repairs.
Business reply on Google
Hello Davit, we are sorry to hear of your pricing concerns and the poor customer service and would be happy to assist. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. You are a valued Firestone customer, and we look forward to your reply. ^Bryan
mechanic provided unnecessary and overpriced repair quote for simple issue
Business reply on Google
Hello Robert, we are sorry to hear about the poor customer service you received from our Washington DC store. We would like to ensure this is addressed with our team. Please email socialcare@bfrc.com with full details, your contact information, and the store address. Thank you for choosing Firestone, we look forward to your reply. ^Bryan
Staff ignored customers and refused to sell a battery without vehicle proof.
Technician incorrectly claimed tire was unrepairable and overcharged for diagnostic…
unauthorized price increases and significant delays in vehicle maintenance
The business attempted to overcharge for unnecessary vehicle repairs.
Business reply on Google
Robert, we can only imagine how frustrating this was for you and we apologize. We'd be happy to escalate your concerns to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone and we value your feedback. ^Jennifer
Vehicle service was delayed and the alignment check was not performed.