Five Guys
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Rude staff member and poor quality greasy burger buns.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff refused to accept a large bill due to lack of change.
Business reply on Google
Hi Gretel Jorge, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, and we're sorry to hear about the inconvenience you faced during your visit. It's important to us that every customer feels valued and respected, and we regret that we fell short in this instance. We understand how frustrating it must have been not to receive change for your purchase, especially as a regular customer. Your loyalty means the world to us, and we are committed to ensuring that situations like this are addressed promptly. Your feedback will be shared with our team to help improve our service and prevent similar issues in the future. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Staff was rude and served incorrect, poor quality food.
Business reply on Google
Hello telleyz com telleyz com, Thank you so much for reaching out to us and sharing your feedback. We truly appreciate you taking the time to let us know about your recent experience at Five Guys. We're sorry to hear that it didn't meet your expectations, especially with the service and the quality of your meal. Your comments about the milkshake and burger are concerning, and we want to ensure that every visit is a positive one. We're thrilled to hear that you enjoyed the fries, and we aim to make sure the rest of your experience matches that level of satisfaction. Your feedback is invaluable in helping us improve, and we will address these issues with our team. Thank you again for your feedback. We hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Food quality was poor and potentially spoiled with hard bacon.
The burger price is considered too high for the value provided.
The customer considers the meal prices to be too high.
The restaurant frequently fails to include bacon on ordered burgers.
The fries were served with an excessive amount of salt.
Long wait times, incorrect food preparation, and poor customer service.
slow service with incorrect orders and long wait times
The burger was overcooked and dry.
Online ordering is broken and staff refuse card payments.
The restaurant reduced portion sizes for the price charged.
The french fries were soggy, cold, and cooked in old grease.
The customer experienced a one hour wait for a food order.
Customer waited thirty-five minutes due to poor staff communication.
Poor food quality, loud environment, and ignored by staff.
staff members were inattentive and rude to customers