Five Guys
🍽️ Restaurants · Boston
total experiences
replied on google
Most reported issues
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Experiences
Staff repeatedly adds cheese to orders despite specific requests to omit.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The cheeseburger was missing all requested condiments and toppings.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Incomplete order delivered via Uber Eats
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff exhibited rude behavior and ignored delivery driver requests.
The business provided damaged currency that was unusable.
Business reply on Google
Hi C W, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us improve and serve you better. I'm sorry to hear about the issue with the damaged bill and the difficulty you faced in reaching our management team. We strive to ensure every aspect of your visit is top-notch, and it's clear we missed the mark this time. Your experience is important to us, and we're committed to making things right. Please feel free to reach out again, and we'll do our best to address your concerns promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Residue on chairs damaged clothing.
delivery orders were repeatedly cancelled without explanation
Business reply on Google
Hi Ray, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback. We're really sorry to hear about the issues you faced with your delivery orders. Your experience is important to us, and we want to ensure that every visit, whether in-store or delivery, is a great one. We'll definitely look into what happened and work on improving our service. Thanks again for letting us know, and we hope to have the chance to serve you better in the future! Best regards, The Five Guys Team
Food arrived cold with missing items after a long wait.
Business reply on Google
Hi Kevin, Thank you so much for reaching out and sharing your experience with us! We truly appreciate your feedback, as it helps us improve and serve our customers better. We're really sorry to hear that your order didn't meet your expectations and that it arrived cold and incomplete. We understand how frustrating that must have been, especially after waiting for 45 minutes. Your comments are incredibly valuable to us, and we'll definitely be looking into what went wrong to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the hot, delicious food and speedy service that Five Guys is known for! Thanks again for your feedback, Kevin. We hope to see you soon! Best, The Five Guys Team
The business was closed during posted operating hours
Long delivery time and cold food with high service fees.
Frequent delivery cancellations and incorrect food orders with unresponsive customer…
Business reply on Google
Hi Matt. It sounds like we could have done better and would like to give the store a chance to. Please contact us directly at www.fiveguys.com/contact-us
The food quality was poor and the presentation was sloppy.
unprofessional staff appearance and slow order fulfillment
Business reply on Google
Hi Jae. We're sorry to hear that your experience at our store wasn't up to our standards or yours. It sounds like we could have done better and would like to. Feel free to reach out to us by calling 866-345-GUYS or 24/7 at: www.fiveguys.com/contact-us
Multiple orders were missing requested items and ingredients.
The restaurant served a veggie burger missing the actual veggie patty.
The fries were cold, undercooked, and served in a small portion.
food order was significantly delayed and incorrect
Staff appeared stressed and unfriendly to customers.