Five Guys
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Food was served with foil and excessive moisture in a bag.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
delivery orders are frequently reported as already picked up by others
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff member smelled of marijuana and failed to provide ordered fries.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The restaurant is unclean and the bathroom is inaccessible.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The entire order was prepared incorrectly with missing ingredients.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The service is disorganized and wait times for food are excessive.
Business reply on Google
Hi Deilyn Rodriguez, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us improve and ensure that every visit to Five Guys is a fantastic one. We're sorry to hear about the wait time you experienced for your fries. Our team is committed to delivering delicious food with great service, and it sounds like we missed the mark during your visit. We take your comments seriously and will be looking into ways to enhance our service efficiency. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Incorrect food orders, poor hygiene, and unprofessional staff conduct.
Business reply on Google
Hi David Quigley, Thank you so much for reaching out and sharing your feedback with us. We truly appreciate you taking the time to let us know about your recent experience. We're sorry to hear that it didn't meet your expectations, and we take your concerns very seriously. At Five Guys, we strive to deliver not only delicious food but also a welcoming and clean environment for our customers. Your comments about the order accuracy, hygiene practices, and staff interactions are incredibly important to us, and we will be addressing these issues with our team immediately. Your feedback helps us improve and ensure that every visit is a positive one. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Employee exhibited aggressive behavior and poor customer service.
Staff member threw a cup at a customer in the lot.
Employee threw water and a cup at a customer.
The burger patty was extremely thin and poor quality.
Staff combined multiple fry orders into a single bag.
Business reply on Google
Sorry to hear this James Evers, Sorry to hear about your order from order.fiveguys.com. Please share these details with us by calling 866-345-GUYS or simply using our online form at: www.fiveguys.com/contact-us We hope to hear from you.
The burger quality was poor and the price was too high.
Staff refused service before the posted closing time
Poor food quality and unprofessional staff behavior
The menu prices are considered too expensive for the items provided.
Long wait time for food and unprofessional staff behavior.