Five Guys
🍽️ Restaurants · Denver
total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and did not justify the cost.
The restaurant failed to follow specific burger customization instructions.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Poor staff interaction and low quality, greasy food.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff refused to correct order and denied refund request.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The restaurant closes earlier than the posted business hours.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The employee was rude during a phone order.
The portion size of the fries has significantly decreased.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
customer experienced humiliating service from the cashier
Staff member intentionally provided incorrect change to the customer.
Business reply on Google
Hello Nobody Special, Thank you so much for reaching out to us and sharing your experience. We truly appreciate your feedback, even though it's concerning to hear about your recent visit. At Five Guys, we pride ourselves on delivering exceptional service to all our customers, and your experience doesn't reflect our values. We take this matter very seriously and will address it with our team to ensure it doesn't happen again. Your trust is important to us, and we want every visit to be a positive one. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you have any more details or need further assistance, please feel free to reach out. Best regards, The Five Guys Team
The restaurant served burnt food and omitted requested burger toppings.
Business reply on Google
Hi Ryan John, Thank you so much for taking the time to share your feedback with us! We truly appreciate hearing from our customers, as it helps us improve and provide the best possible experience. We're sorry to hear that your recent visit didn't meet your expectations. Your comments about the fries, patties, buns, and missing bacon are definitely concerning, and we'll make sure to address these issues with our team. We hope you'll give us another chance to show you the quality and service you deserve. Thanks again for your valuable feedback! Best regards, The Five Guys Team
The restaurant provided the incorrect order ingredients.
The delivered burger was missing the patties and cheese.
Undercooked burger and insufficient portion size for fries
Dirty tables and cold food served at the location.
The food is considered too expensive for the value provided.
customer was bypassed in line by staff for another patron
Online order was left sitting out resulting in cold food
Food arrived smashed, soggy, and poorly seasoned.
Staff ignored pickup order and food was poorly packaged.
The restaurant failed to include the burger in the takeout order.