Five Guys
🍽️ Restaurants · New Haven
total experiences
replied on google
Most reported issues
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Experiences
The business was locked during posted operating hours.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Phone order failed and burger toppings were incorrect
The food quality was poor, including salty fries and microwaved burgers.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The restaurant served undercooked fries.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Order was ready but staff failed to notify the customer
Employee engaged in verbal harassment and inappropriate comments toward a customer.
Business reply on Google
Hi Mia Maria Black, Thank you so much for reaching out to us and sharing your experience. We truly appreciate your feedback, even when it highlights areas where we need to improve. I'm really sorry to hear about your recent visit and the discomfort you experienced. This is absolutely not the kind of environment we strive to create at Five Guys. Your feedback is incredibly important, and we are taking this matter seriously. We will be addressing this situation with our team to ensure it doesn't happen again. Thank you for bringing this to our attention, and for being a valued customer. We hope to have the opportunity to serve you better in the future. Take care, and thank you again for your feedback. Best regards, Five Guys Customer Service Team
The service at this specific location is poor.
Business reply on Google
Hi Sean, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your loyalty to Five Guys and are sorry to hear that your visit didn't meet the high standards we strive for. Your feedback is incredibly valuable, and we'll be sure to address these concerns with our team to improve our service. We hope to welcome you back soon and provide you with the exceptional experience you deserve. Thanks again for being such a dedicated fan of Five Guys! Best, The Five Guys Team
The food served was not fresh and poor quality.
Business reply on Google
Hi Jen Lachance, We would like to make the location operators aware of your experience. Our crew improves from teachable moments like this. If you would like to share this with the location directly please contacts us at www.fiveguys.com/contact-us We hope to hear from you.
Burger ingredients were served raw and cheese was not melted.
Long wait times and poor restaurant cleanliness.
Business reply on Google
Hi Jake Kunzler, We appreciate you sharing your thoughts and suggestions with us. Thank you.
The burger was served cold with unmelted cheese.
The customer experienced a thirty-six minute wait for a burger.
Staff prepared food in an unsanitary and improper manner.
The fries were cold and missing from the order.
Store closes earlier than advertised hours and ignores phone calls.
Staff misplaced order and consistently provide incorrect or undercooked food items.
Missing burger in order and poor customer service from staff
staff repeatedly entered incorrect burger toppings causing a long wait
staff failed to acknowledge customer for web order pickup