Five Guys
🍽️ Restaurants · New York
total experiences
replied on google
Most reported issues
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Experiences
Dirty restaurant, incorrect food order, and ineffective customer feedback process.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff refused to make a milkshake due to being busy.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff failed to follow dietary restrictions regarding pork cross-contamination.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff failed to follow dietary restrictions regarding cross-contamination.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Poor food quality and dismissive staff response to customer complaint.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff could not locate a personal item left at the store.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The restaurant failed to include requested toppings on the burgers.
Incorrect order, long wait times, and disrespectful staff behavior.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us
Unfriendly staff and lack of seating space in the restaurant.
Long wait times, incorrect order, and poor facility cleanliness.
staff member refused service due to customer accent
Staff failed to include requested toppings and refused to remake order.
Rude management, excessive wait times, and refusal to provide a refund.
Staff refused to provide napkins and the bun was overcooked.
Staff ignored customer and was disrespectful during order pickup
Staff intentionally skipped order number and acted rudely.
Manager was rude, incorrect orders, and violated health safety protocols.
Staff member exhibited rude behavior and alleged discriminatory treatment.
A hair was found in the burger.