Five Guys
🍽️ Restaurants · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
The burger ingredients were poor quality and the bacon was missing.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Fries were overcooked and soda fountain was out of stock.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Multiple unauthorized charges occurred without receiving food or a refund.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The register failed to provide a receipt and the order included tomatoes.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The price of a small soda is excessively high.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The burger bun was soggy and the meal quality was poor.
The restaurant lacks combo meals and is considered overpriced.
Employee used aggressive language and yelled at customers in front of children.
Business reply on Google
Hi Emilito Estrada, Thank you so much for reaching out to us and sharing your experience. We truly appreciate your feedback, even though it's tough to hear. We're really sorry to learn about what happened during your Mother's Day visit. This is definitely not the kind of experience we want for our guests, and we understand how disappointing this must have been for you and your family. Your feedback is incredibly important to us, and we are committed to addressing this issue with our team to ensure it doesn't happen again. Thank you for bringing this to our attention, and for giving us the opportunity to make things right. We hope to welcome you back in the future for a much better experience. Best regards, The Five Guys Team
Staff forced customers to leave before finishing their meal.
Business reply on Google
Hi Ulises Maldonado, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, even though it's disappointing to hear that your visit didn't meet your expectations. We always aim to provide a welcoming and enjoyable dining experience, and it's clear we missed the mark during your visit. Your comments are incredibly valuable, and we'll be addressing this with our team to ensure it doesn't happen again. We hope you'll consider giving us another chance in the future to serve you and your family the hot and delicious burgers you were looking forward to. Thank you once again for your feedback, and we hope to see you again. Best regards, The Five Guys Team
Staff displayed poor attitude and failed to include ordered food items.
Business reply on Google
Hi Jay Felix, Thank you so much for reaching out and sharing your experience with us. We're truly sorry to hear about the service you received during your visit. At Five Guys, we strive to provide top-notch service and delicious food every time, and it sounds like we missed the mark. Your feedback is incredibly valuable, and we'll be sure to address this with our team to ensure it doesn't happen again. We hope you'll consider giving us another chance to serve you better in the future. Thanks again for your feedback, and we hope to see you soon! Best regards, The Five Guys Team
The portion size of the large fries has significantly decreased.
Poor food quality, small portions, and rude staff service.
Business reply on Google
Sorry to hear this Philip New Sorry to hear about your order from order.fiveguys.com. Please share these details with us by calling 866-345-GUYS or simply using our online form at: www.fiveguys.com/contact-us We hope to hear from you. som,
Store refused to provide a refund for poor quality food
Management refused a previously promised refund for contaminated food items.
Burger falls apart and fries are undercooked with odd taste.
Customer was charged for a paper water cup
High prices for poor quality food and cold fries.
Poor food quality and high prices for the value received.
Inconsistent phone ordering policies and long wait times for large orders.