Five Guys
🍽️ Restaurants · St. Louis
total experiences
replied on google
Most reported issues
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Experiences
Customer waited twenty-five minutes for an order with no service.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Long wait times, poor food quality, and rude staff behavior.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
The restaurant repeatedly prepared the food order incorrectly.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Food was served cold and excessively greasy
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff refused to take order and caused unnecessary wait time
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Staff failed to notify customer that their order was ready.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Rude employee behavior and excessive wait times for food.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
excessive music volume prevented conversation at the table
Business reply on Google
Hi K Fam, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, even though we're sorry to hear that your visit didn't meet your expectations. We understand how important it is to enjoy a meal with your family in a comfortable setting, and we're sorry for any inconvenience caused by the music volume. Your comments are invaluable to us, and we'll make sure to address this issue with our team to improve the dining experience for all our guests. We hope you'll consider giving us another chance in the future. Thank you again for your feedback and for bringing your family to Five Guys. Best wishes, The Five Guys Team
Excessive music volume prevented communication and caused incorrect order fulfillment.
Business reply on Google
Hi Jennifer, Thank you so much for reaching out to us and sharing your experience. We truly appreciate your feedback, as it helps us improve and provide a better experience for all our guests. We're sorry to hear about the noise level during your visit and the impact it had on your order and overall experience. Your safety and comfort are very important to us. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Poor food quality, undercooked meat, and high prices.
Business reply on Google
Hi Brenda, Thank you so much for reaching out and sharing your detailed feedback with us. We truly appreciate you taking the time to let us know about your recent experience at Five Guys. We're sorry to hear that your visit didn't meet your expectations and that you were disappointed with the quality of our burgers and sides. Your insights are incredibly valuable to us, and we take them seriously as we strive to improve our offerings. We understand the importance of delivering a flavorful and satisfying meal, and your comments about seasoning and preparation will be shared with our team. Additionally, we will look into the quality of our ingredients, including the potatoes and pickles, to ensure they meet the high standards we aim for. Thank you again for your feedback, Brenda. We hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
Staff member was rude and aggressive to the customer
Business reply on Google
Hi Bill, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us improve and provide the best possible service to our valued customers like you. We're really sorry to hear about your recent visit and the interaction you had at our store. This is not the level of service we strive to deliver, and we understand how important it is to feel welcomed and respected. Your love for Five Guys burgers means a lot to us, and we want to ensure that every visit is a positive one. We'll definitely be looking into this matter to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Five Guys Team
The restaurant failed to include requested toppings on the burgers.
Order cancelled due to delivery restrictions at hospital location
The burger served was undercooked and unsafe to eat.
Business reply on Google
Hello Sakita Franklin, Sorry to hear about your order from order.fiveguys.com. Please share these details with us by calling 866-345-GUYS or simply using our online form at: www.fiveguys.com/contact-us. We hope to hear from you, "FG
burgers were undercooked and missing toppings with cold fries
The menu prices are considered too expensive for the items received.
Customer dislikes food quality and high price of burgers.
Undercooked meat, cold fries, and melted milkshake served.
The burger contained bacon and had already been bitten.
Staff handled food while using a tablet and allowed unauthorized loitering.