Five Guys
🍽️ Restaurants · Vancouver
total experiences
replied on google
Most reported issues
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Experiences
long wait time for food with unhelpful staff
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Burgers are smaller than expected and fries are poor quality.
Business reply on Google
Hi Drew Asuknow, Thank you so much for reaching out and sharing your feedback with us! We truly appreciate you taking the time to let us know about your recent experience at Five Guys. We're sorry to hear that our burgers and fries didn't meet your expectations and that you felt disappointed with the portion sizes and pricing. Your insights are incredibly valuable to us, and we'll definitely take them into consideration as we strive to improve. We hope you'll give us another chance in the future to provide you with a better experience. Thanks again for your feedback, and have a fantastic day!
Order was ignored while staff focused on personal phone use.
Online orders are consistently not ready at the promised time.
The burger was overcooked, unseasoned, and served on a mushy bun.
Food quality compromised by excessive steam and moisture in the bag.
The burger was soggy and the fries were limp.
The burger lacked flavor and the bun had a poor texture.
The cheeseburger is considered overpriced compared to local competitors.
Order sat unannounced and food quality was poor
Long wait time and messy food packaging
The hamburger served was cold and poorly prepared.
The restaurant prepared the incorrect order with damaged buns.
Employee was rude to a delivery driver regarding closing time.
Unsanitary food preparation practices and poor employee scheduling
Poor food quality and high prices for the value provided.
Business failed to pay the full agreed-upon fundraising donation amount.
Business closed early and staff were rude to the customer.
Online orders are left sitting out and staff are rude.