Five Guys
🍽️ Restaurants · Wayne
total experiences
replied on google
Most reported issues
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Experiences
Staff disregarded allergy request and handled food unsafely after being corrected.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Additional charges for basic burger toppings and high pricing.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Order marked as delivered but never arrived and store refused assistance
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Online pickup orders consistently contain incorrect ingredients.
Business reply on Google
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Inconsistent menu availability and language barrier with staff.
Business reply on Google
Hi John, Thank you so much for reaching out and sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We're sorry to hear that your visit didn't meet your expectations, especially regarding the menu options and service. Your insights are invaluable, and we're committed to improving and providing a better experience for all our customers. We hope you'll give us another chance to prove that we can deliver the quality and enjoyment you deserve. Thanks again for your feedback, and have a fantastic day! Best, The Five Guys Team
The burger was overcooked and the fries were poor quality.
Business reply on Google
Hi Jorge, Thank you so much for reaching out and sharing your feedback with us. We're really sorry to hear about your recent experience at Five Guys. It sounds like we missed the mark with your meal, and that's definitely not what we aim for. We appreciate you letting us know about the overcooked burger and fries, as it helps us improve and ensure a better experience for all our guests. Your satisfaction is important to us, and we hope you'll give us another chance to serve you a meal that meets your expectations. Thanks again for your feedback, Jorge! Best, The Five Guys Team
The staff appears to be improperly trained.
Orders from this store are consistently delayed.
The burger and fries are overpriced compared to local competitors.
Staff frequently make errors with food orders and underseason the meat.
Poor food quality, incorrect order, and unsanitary cleaning practices.
frequent order inaccuracies and missing menu items
Staff were inattentive and provided poor customer service.
The food quality is poor and the staff is unprofessional.
The burger size has decreased while the price has increased.
The restaurant lacks vegetarian burger options.
Incorrect order containing allergens and undercooked food items.
Staff provided incorrect location information and served poor quality food.
Staff provides poor service and incorrect orders near closing time.