Five Smooth Stones Audio

Business reply on Google

Scott - thank you for this review and the feedback. As the founder & CEO, I give you my word that we will make right any failure on our part to provide you with a 5-star experience. Please give me an opportunity to research your situation and then we will be in touch to make things right. **UPDATE** Here's the update I promised after our internal review. The feature in question (flex conduit from your structured wiring panel to the exterior demarcation point of your home) was not included standard by your builder or commonly offered as an option by our team in 2021 when you built your home. Later in 2022, it became more commonly offered as technology advancements naturally occurred. Your desire to have this feature installed now at no cost would be similar to someone purchasing a new vehicle before bluetooth became a common option in cars, then going back to the dealer after a couple of years and wanting bluetooth installed for no charge. I'm very sorry that we're not able to provide the feature requested at no charge.

Business reply on Google

In business, we strive to be ladies & gentlemen, serving ladies & gentlemen. Despite our best efforts to serve every customer with courtesy & professionalism, the reality is, a very small percentage of customers simply cannot be pleased, do not pay their bills, and want to do harm to the company they originally chose to do business with. Such is the case with this review, which is duplicated under 2 additional Google accounts by the same person. We have built a 20-year reputation for excellence, as evidenced by the fact that, of our 236 Google reviews, 230 of them are 5-star reviews. Of our five (5) 1-star reviews, 3 of these have been posted by this individual about the same interaction, using middle-school name-calling while seeking to do us harm by not telling the whole story. The facts not in dispute are these... Our installer did cause minor drywall damage which sometimes occurs in the course of custom speaker installation. On six (6) separate occasions, the customer confirmed appointments for our drywall/painting techs to return and make the needed repairs (on 12/11/2019, 2/27/2020, 3/19/2020, 9/16/2021, 10/26/2021, and 11/16/2021). On each of these confirmed appointments, th

Business reply on Google

Mr/Mrs Talley, My name is John Prince and I am the founder/owner of Five Smooth Stones Audio Video. I sincerely apologize that your experience with our company was not what you deserve or to the high standards we strive to meet every day. As you can see from our many 5-star reviews, and although we strive for excellence, it’s clear we missed that mark for you. If you would kindly give us the opportunity to make things right, I promise to do all in my power to turn your experience into one worthy of a 5-star review. Please reach out to me personally at mobile 904-509-1820 or by email to john@atlantichometech.com. I look forward to hearing from you.

Business reply on Google

Mr. ONeill, Thank you for your feedback. Know that we will do everything we can to resolve any issues you're experiencing with your security system. I am the company owner and my personal email address is john@atlantichometech.com. Please send me your contact info so we can be in touch with you tomorrow. Your satisfaction is most important to us. Warm regards, John P.

Business reply on Google

Mr. Jones, we sincerely apologize for your experience. It was definitely not up to the standard you well deserve and that we hold ourselves up to. I am the company owner and my direct mobile and email is below. I'm pleased that you were able to secure service from the good folks at Best Buy. If, in the future, you would ever be willing to give us another chance, please reach out to me personally so that I can ensure a stellar experience. Warmest regards, John Prince, Owner. m: 904-509-1820 e: john@atlantichometech.com